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MSI 3090 GAMING X trio?

Ben10 said:
Hello all,
I purchased a MSI Gaming X-TRIO 3090 from OCUK back in December 2020, which has been water-cooled since new with average temps of 45 degrees. Saturday just gone I was sat in a lobby on MW2 when my monitor went black and I was met with "no signal" I restarted the PC, and all I am getting now is a black screen with some artifacting on the top left side of the monitor. I can boot into BIOs without any trouble.
I have done the following troubleshooting; removed card, refitted card, blew out dust, different monitor, various cables, different PSU, updated & rolled back drivers, updated BIOs and tried it in a friends PC with no joy. I guess would be right in thinking the GPU has given up, I am just surprised it has given up after only 2 years of moderate use. I am not getting any warning lights on QLED Mobo.
My questions is how long do OCUK take to respond to tickets? my card is still under warranty. I sent a ticket through on Monday morning and I am yet to have any response? Maybe I am being a little impatient and need to lower my expectations but I am now stuck without a PC and a £2000.00 lump of PCB.
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You will probably get the reply warranty void after water cooling it and altering the card.
 
hyperseven said:
Thought ocuk would only deal with the first year and you would have to raise an rma direct with msi after that :confused:
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I spoke with an MSI agent and they advised I should go through OCUK direct as the RMA has to be raised by them and not the end user. I also mentioned it was water-cooled and they have specifically told me this would not affect my warranty providing there is no physical damage to the board or water damage and it is returned as it was supplied.
 
Ben10 said:
I spoke with an MSI agent and they advised I should go through OCUK direct as the RMA has to be raised by them and not the end user. I also mentioned it was water-cooled and they have specifically told me this would not affect my warranty providing there is no physical damage to the board or water damage and it is returned as it was supplied.
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Taking the cooler off does not generally void warranty sure it's discouraged but doesn't void it.
 
Purgatory said:
You will probably get the reply warranty void after water cooling it and altering the card.
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This was not what I was told by MSI before they referred me back to OCUK for RMA. I am also covered under Consumer law, they would have to prove deliberate damage. And since GPU's are a serviceable item needing maintenance from time to time. Like fan replacement or Thermal solutions and compounds needing replacing.

I would not think MSI would like a multi million slap on the hand for breaching consumer law like Apple did twice, Microsoft toe the line quite well if you need to do a return under warranty. So I would guess a small company like MSI would be less likely to make waves.
 
Ben10 said:
This was not what I was told by MSI before they referred me back to OCUK for RMA. I am also covered under Consumer law, they would have to prove deliberate damage. And since GPU's are a serviceable item needing maintenance from time to time. Like fan replacement or Thermal solutions and compounds needing replacing.

I would not think MSI would like a multi million slap on the hand for breaching consumer law like Apple did twice, Microsoft toe the line quite well if you need to do a return under warranty. So I would guess a small company like MSI would be less likely to make waves.
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Don't want to blow your bubble, your confidence is good to see, but as soon as you said that you watercooled it, you've given them all the excuse in the world to invent/find user damage to void your warranty. That said, I hope all goes smoothly for you.
 
Unfortunately the norm is if you remove the cooler and place a block on it or break the void if removed stickers, generally that's it. They might look at it also and say they have no idea if you watercooled it on day one or watercooled it a few days ago and at that point borked it. I'm not implying anything but can just be a bit tricky once you say you have watercooled it.

Good luck though, that's an expensive lump.
 
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Or you buy a EVGA card but sadly you can't as they let you take the cooler off, but you have said you have water-cooled it no chance.
 
Ben10 said:
My questions is how long do OCUK take to respond to tickets? my card is still under warranty. I sent a ticket through on Monday morning and I am yet to have any response? Maybe I am being a little impatient and need to lower my expectations but I am now stuck without a PC and a £2000.00 lump of PCB.
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I guess they are still rammed with orders due to Black Friday etc.

I logged a ticket Tuesday and also had no reply but thankfully the rest of my order turned up 2 days later so its no longer needed
 
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