MSI 7950 BE new revision - OCUK listing wrong manuf code...

[wildman]

can someone please verify that the new revision on OCUK matches this picture :
http://www.coolingconfigurator.com/step1_complist?gpu_gpus=946


I need evidence and not just supposition on this please i.e pictures if you have any if you stripped it for a waterblock.


OCUk have put the manufacturers code as V276-031R

somehow I don't think thats right as this code refers to a 7950 on a 7970 reference PCB which was the 7950 OC rev2 card.

Seriously I wish OCUK would sort out their listings. Trying to buy reference boards is pot luck here beacuse they list one code and when you et the card its something else altogether.

Already tried customer service and they told me they didn't know....................

 

[fiveub]

We unfortunately sometimes have mixed stock, and we cannot promise what we have. We could say one thing and it could be the other. That is why we cannot promise which revision you will receive. Unless we have stated it on the website.

 

[wildman]

We unfortunately sometimes have mixed stock, and we cannot promise what we have. We could say one thing and it could be the other. That is why we cannot promise which revision you will receive.

Ok in uderstand that, but if I buy what I think is supposed to be a reference card and when I get it find out its not, usually by that time the HSF is off as this is when you find out, what is the policy on returning a card that I have dismantled and put back together ?

It really is a a pain because then there is the extra cost of postage and the ammount of downtime waiting for another card which as you have said won't be guaranteed of being a reference board.

Not listing the correct manufacturers code makes this whole process really difficult unnecessarilly to be honest. I am sure you'd lose patience in the end if I keep on sending back boards that I have dismantled and put back togetheruntill i get one that is right, so why not just list them correctly in the begining ?

how many times can i simply just send back a card under DSR because I don't like it. Of course you are going to know what I have done and that makes the whole scenario pretty uncomfortable

 

[fiveub]

Dismantling cards would result in the product being warranty void. - When you receive the card you would see which model number it is, but unfortunately due to the sheer size and range of products in our warehouse, listing each revision for each stock is quite much.

I understand where you come from, but it is extremely difficult for us sometimes to guarantee what revision you would receive.

 

[~>Dg<~]

if you have such stock of this card wouldn't it be wise to check?

what will end up is a lot wont buy fullstop in case they get a faulty card when the truth is it may not be . seems to me it would be in your interest for shifting the remaining stock to check.

then again many might not check the internet and just buy anyway . im guessing this is what is being hoped.

 

[fiveub]

If you query it in the forum, in the customer service forum and there is a part you need I can check it in our warehouse for you, and we can get it ordered and I can ship that one to your order personally, that is fine.

DG, I can check, but we do sometimes have several hundred of stock of the same product, I could check 10 and see they are all the same revision, but the other hundred or so maybe a different revision.

 

[~>Dg<~]

yeah understand you may have a lot but a lot may not even buy if they think they are the other revision.

benefits you to check and helps out others who want to purchase the cards.

 

[wildman]

sorry to keep banging on this one 5UB, but your first post makes no sense. This card was supposed to be the "new revision" due to the old one being techbnically knackered due to MSi issues. SO if you have mixed stock how on earth can you even guarantee that customers are actually getting the new one if you don't know what's in your inventory.

Without trying to make waves isn;t that a bit dodgy considering you are plugging the fact that its a new revision card that has fixed the previous issue, but once in your stock iventory the SKUs are simply mixed altogether. ?

Thats an honest question, because now when I think what you said in your first reply it makes me concerned about buyig this card from OCUK if you can't guarantee I am getting an actually new revision ? more so considering I would have to send it back at my own cost if it turns out to not even match the manufacturers SKU that you have on your listing in the web shop.

I understand where you come from, but it is extremely difficult for us sometimes to guarantee what revision you would receive.

In this case I have to disagree. This is suppsoed to be the new revision. You should 100% guarantee what the customers are getting. Even more in this case because the new revision exists for a specific QC reason due to issues with the previous one......

So If i get an old revision do I get a discount...... the answer is obviously no, thus guarantees must absolutely be in place to guarantee a new one......

The question I ask is if you were the paying customer would you think this is reasonable to buy an item and not actually be guaranteed of getting the version as advertised ???

 

[fiveub]

Unless we have stated it on the website.

This is why I said this on my first post.

If it is stated on our website that it is the latest revision then it will be.

 

[wildman]

very last question 5UB and I thank you for actually responsding to the concerns in the previous posts

is the new revision still on a 7950 AMD reference PCB ?

 

[fiveub]

I am not 100% sure, however I am pretty certain it will be.

 

[sastusbulbas]

Hmm,

Seems like someone may be between a rock and a Facebook account. Sorry but I work in a retail related warehouse too, and unless specifically sealed most stock can be checked and revision models or manufacturer product coding/barcodes etc on packaging verified.
Seems rather messed up to have two different stock revisions of the same card, or mixed manufacturer batches.
In fact, last time I saw such a similar scenario was when the company I work for received old recall stock cheap due to us being willing to carry out the required work.

I myself bought one of these cards when on offer, and was seriously considering a second for crossfire.
I too would rather have a 2nd identical card, even though as yet, I have no idea what PCB my own card actually has, or what water block I should be buying, I do hope its a reference PCB as i am interested in watercooling.