MSI GPU Warranty Info

[Munchies]

Back on the 29th of January 2013, I purchased an MSI 7970 lightning from OCUK, today, while playing ArmA 3, my computer hard froze, and i'm confident it's the GPU that has died.

I have had a look at MSI's UK website for warranty info, but have had no luck, does anyone know MSI's warranty policy on graphics cards, and if so being just over 3 years old, is this card covered? I suspect it's died just out of warranty.

Failing an RMA i'll be looking to buy an Nvidia GPU to replace this card, can't quite stretch to a 980ti, however if you have any suggestions, feel free to suggest away.

Thanks for any help.

PS: I apologise if this is in the wrong section, feel free to move it, and crack my knuckles with a ruler.

 

[thebennyboy]

MSI has 3 years on most of their cards so you're probably just out of luck unfortunately. What resolution do you play at?

 

[Borealis]

You're probably out of luck I'm afraid.

If the 980Ti is out of your budget, then I'd probably get an R9 390 or 390X. 8GB VRAM is going to last longer than the 4GB on a 970/980.

I'm guessing that you can't wait until Pascal/Polaris come out!

 

[Munchies]

As I suspected regarding warranty, thanks for the confirmation.

After the hard lock, the computer would not boot, I suspected GPU because the monitor would not react either (Asus Predator XB271HU), however while sat here browsing OCUK forums with the side off my case, I noticed my PSU fan wasn't spinning (Corsair RM750) i'm reasonably confident that this is normal, as the fan only spins up when the PSU is under load and hot, but it got me wondering if the PSU was in-fact what went kaput, so I plugged the GPU back in, plugged the monitor into the GPU, and low and behold everything is working as it should be, on the desktop at least.

Now before this post gets far too long, i'm stumped, completely and utterly stumped as to what caused the crash, and why re-plugging the GPU has seemingly fixed the issue.

Another thing to note, which I almost forgot, is that when the computer would not boot (2 monitors, one on the iGPU, and one on the main GPU) the main monitor referenced above would not turn on to standby or anything, after removing the GPU and booting into windows the monitor still refused to work, but windows recognised it as still being attached, and thought that the monitor was switched on. Unplugging the monitor from the wall and re-connecting it made the monitor work.

To me, this all stinks of a power surge, even though everything is connected to a surge protected extension cord, albeit a fairly old one.

Any ideas as to what / if anything could be faulty / dieing, or what could have caused this madness would be greatly appreciated, perhaps I should change the title / re-post a clearer step by step of what happened in another section as this feels more than just GPU related.

EDIT: I purchased this monitor (2560 x 1440, G-Sync ready) with the view of upgrading to an Nvidia GPU in the future, when the new cards are released, I am aware that AMD uses Freesync as opposed to G-sync, though this surely could not be causing an issue, with all G-sync related options disabled, could it?

 

[Disco_P]

I'd just attribute it as one of those things and move on. Is your cpu overclocked at all?

 

[Munchies]

Yeah i'm kind of inclined to agree, I am getting a new surge protected extension just to be sure.


CPU is an i5 2500k, that i've ran at 4.8Ghz since day #1, I did run it at 5.0Ghz for a little while but couldn't quite get it stable. Never had an issue with the overclock.