MSI GTX 970 - Not Recognised

[josh1600]

Just bought and setup a new custom build using the MSI GTX 970 Gaming 4G Twin Frozr Graphics Card... Except my dxdiag and Device manager do not seem to recognise the card? I currently using this computer & I have the HDMI cable attached to one of the cards ports, but it seems to default to the MB's built-in graphics? only showing 256MB memory.

...I'm running Win 8.1 & have installed all the driver discs that came with the components... including the msi gpu one.

DxDiag:

More images that may help:

Device Manager:

Other:

Any Ideas?

 

[rtho782]

Silly question, but have you installed the nvidia drivers?

More silly questions, your monitor is in the 970 not the motherboard ports?

Try running DDU - http://www.wagnardmobile.com/DDU/

Then rightclick and uninstall that microsoft basic display adaptor, ticking "delete driver for this device", then reinstall nvidia drivers from their website, not from the disk that came with the GPU.

 

[josh1600]

Silly question, but have you installed the nvidia drivers?

Only the ones with the original disk (I will install the latest from the nvidia website)

More silly questions, your monitor is in the 970 not the motherboard ports?

Not a silly question, Yes it's plugged-into the port on the GTX 970 (not the MB port)

Try running DDU - http://www.wagnardmobile.com/DDU/

If this doesnt work, will this leave me with an unoperatable computer?

Then rightclick and uninstall that microsoft basic display adaptor, ticking "delete driver for this device", then reinstall nvidia drivers from their website, not from the disk that came with the GPU.

I will try this, but will see if simply installing the latest drivers direct from site resolves it first.

Cheers, I will keep you posted

 

[rtho782]

No, won't leave your PC inoperable. It will still give you a display output even with no driver, just limited to 1024x768 or so.

You have an IGP anyway, so if it came right down to the wire you could enable that, plug the monitor in there, do whatever you needed to do to get the 970 working, and then put it in the 970. You won't need to do that I'm just saying that you are safe no matter what, you could even recover from a bad bios flash on the 970 this way.

 

[postmanfw]

Are you running the latest bios for your motherboard? If not update it

 

[Pr3d4t0r]

...I'm running Win 8.1

here's your problem

but seriously, almost 99% its drivers, get latest ones of nvidia, while you're at it get other drivers as well.

 

[rtho782]

I'm running 8.1 x64 and have zero issues with it, using Start8 (but classic shell is just as good) it's like 7 but better.

No reason for him to have a driver issue like this because of 8.1, I assume your post is sarcasm due to 8.1 hate but doesn't help him fix it

 

[josh1600]

Are you running the latest bios for your motherboard? If not update it

I have not updated bios... i have an MSI Z97-G55

As to rtho782, It's working now:

&

I'm a little concerned with the flag's thrown in the Device Manager under the 'Other Devices' branch :/ ...Any clues on how to fix this?

I'm running:

Components:

Asus PCE-AC68 Dual Band Wireless PCI Express Network Interface Card - £74.50

HYPER TX3 COOLER - £25.50

Cooler Master SickleFlow 120 - Sleeve Bearing 120mm Blue LED Silent Fan for Computer Cases, CPU Coolers, and Radiators - £6.79

Seagate 1TB 3.5 inch 7200RPM 64MB Cache SATA3 Hard Drive - £42.25

MSI NVIDIA GTX 970 Gaming Twin Frozr HDMI DVI-I DP Graphics Card (4GB, PCI Express, DDR5, 256 Bit) - £288 <--From OCUK

MSI Z97-G55 SLI Intel LGA1150 Z97 ATX Motherboard (4x DDR3, 10x USB3.0, 8x USB2.0, GBE, LAN, VGA, DVI, HDMI) - £84.60

Corsair CMY16GX3M2A1866C9 Vengeance Pro Series 16GB (2x8GB) DDR3 1866Mhz CL9 XMP Performance Desktop Memory Kit Black - £131.98

EVGA SuperNOVA 750W B1 Bronze 80 Semi Modular Power Supply - £59.60

Intel Core i5 i5-4690K CPU (Quad Core 3.5GHz Processor, 6MB Cache, Intel HD 4600 Graphics, Socket H3 LGA-1150) - £169.99

CiT Neptune Gaming Case 12CM Blue LED Fan Side Window Blue Screwless Bays - £29.37

Peripherals:

Perixx PX-1100, Backlit Gaming Keyboard - USB - Red/Blue/Purpl​e Illuminated Keys - Full Size Layout - Elegant Rubber Black Design - 20 Million Key-press Lifecycle - Brightness Control Wheel - 1.8 m Cable - Adjustable Palm rest - UK Layout - £39.99

TeckNet® High Precision Programmable Laser Gaming Mouse, Gaming Mouse, 4000 DPI, 7 Programmable Button, 5 User Profiles, Omron Micro Switches - £13.97

Plantronics GameCom 388 3.5mm PC/Gaming Headset + Call of Duty Waw - £28.89

 

[rtho782]

Those devices are missing drivers, doesn't seem like important devices though.

To find the drivers, right click on them, go to properties, details tab, change the dropdown to "Hardware IDs" and note the highlighted sections:

Go to this website: http://www.pcidatabase.com/

Put the vendor ID in the box at the top and click search, will tell you who makes the device.

Then do the same with the device ID, find the result from the vendor you just found, and you know where to look for drivers.

It's good to know for all missing drivers you come across but if you have issues finding drivers paste the results and I'll help you look.

(edit: I'm making this hard for you so you know how to do it in future, in actual fact both the devices you have there are related to intel drivers, downloading the intel chipset software and possibly the management engine software from the intel site should solve it.)

 

[Nelly]

MSI Live Update 6 Utility is actually quite good now for aquiring very recent drivers for your motherboard, although if you looked on the Intel website their will be the very latest drivers.

Updating your MSI Utilities, Optional utilities work well to, also VGA BIOS as i've tested it within windows fine.

Just don't use it for updating your motherboard BIOS, as it does it within windows and has a high risk of bricking your BIOS chip.

Link >> http://us.msi.com/page/Live-Update-6-Manual