So I bought a
MSI GT72 6QE-264UK Dominator Po 17.3" FHD IPS G-SYNC, Intel
i7-6820HK, NVIDIA GTX 980M 8GB GDDR5 Gaming Laptop from OVERCLOCKERS Last december 19, 2015.
At around May 2017, The laptop had a problem, it would suddenly shutdown on its own without any reason. So it was sent for repair to D&J henry, official partner of MSI in UK. They said " The fault with your unit was repaired by fitting mainboard and VGA. The unit passed all MSI tests and is working to manufacturer specifications."
2nd Time. Around July 2017, same problem happened and I got this reply from them " Unfortunately, we cannot offer you a replacement at the time. As per company policy, if the same fault occurs 3 times or different faults occur 4 times within a warranty period in a unit, then we need to collect your unit in Poland to confirm the fault by our technicians. Only under these circumstances can we offer you a swap/replacement or refund."
I was told that " Our engineer have re-checked the laptop after updating the BIOS and EX firmware and no trouble found with it. " I have to refute that statement because I have a video as proof that the same problem happened again.
3rd time Come around August 2017, The laptop they sent me back had the same problem. Again I have taken a video as proof for it. So the laptop was shipped to MSI and was shipped back to me, without the exterior box as extra layer of protection. They took the outer box, making the laptop vulnerable for in-transit damage. This is what they said, "
Your laptop is working fine after re-installing the windows.
I’ve got information from the engineer that the laptop is working fine and it’s been shipped back to you on 1-09-2017."
Come October, the same problem happened. and again, I was able to capture a video of the problem. So Im about to send it for replacement, as I qualify as per company policy, but, their customer support says that Im only qualified for another repair. And that he escalated it to the manager already. This is their policy and clearly I qualify for a replacement or something, "if the same fault occurs 3 times or different faults occur 4 times within a warranty period" Im afraid that they are just toying me until the warranty expires. Its a premium laptop worth 2,200 pounds it's not supposed to perform like that. Im about to send it for the 4th time tomorrow. I don't know if there are any MSI reps that can help here.
MSI GT72 6QE-264UK Dominator Po 17.3" FHD IPS G-SYNC, Intel
i7-6820HK, NVIDIA GTX 980M 8GB GDDR5 Gaming Laptop from OVERCLOCKERS Last december 19, 2015.
At around May 2017, The laptop had a problem, it would suddenly shutdown on its own without any reason. So it was sent for repair to D&J henry, official partner of MSI in UK. They said " The fault with your unit was repaired by fitting mainboard and VGA. The unit passed all MSI tests and is working to manufacturer specifications."
2nd Time. Around July 2017, same problem happened and I got this reply from them " Unfortunately, we cannot offer you a replacement at the time. As per company policy, if the same fault occurs 3 times or different faults occur 4 times within a warranty period in a unit, then we need to collect your unit in Poland to confirm the fault by our technicians. Only under these circumstances can we offer you a swap/replacement or refund."
I was told that " Our engineer have re-checked the laptop after updating the BIOS and EX firmware and no trouble found with it. " I have to refute that statement because I have a video as proof that the same problem happened again.
3rd time Come around August 2017, The laptop they sent me back had the same problem. Again I have taken a video as proof for it. So the laptop was shipped to MSI and was shipped back to me, without the exterior box as extra layer of protection. They took the outer box, making the laptop vulnerable for in-transit damage. This is what they said, "
Your laptop is working fine after re-installing the windows.
I’ve got information from the engineer that the laptop is working fine and it’s been shipped back to you on 1-09-2017."
Come October, the same problem happened. and again, I was able to capture a video of the problem. So Im about to send it for replacement, as I qualify as per company policy, but, their customer support says that Im only qualified for another repair. And that he escalated it to the manager already. This is their policy and clearly I qualify for a replacement or something, "if the same fault occurs 3 times or different faults occur 4 times within a warranty period" Im afraid that they are just toying me until the warranty expires. Its a premium laptop worth 2,200 pounds it's not supposed to perform like that. Im about to send it for the 4th time tomorrow. I don't know if there are any MSI reps that can help here.
