MSI RMA : Anyone with any experience?

[MarkeR]

My friend bought a 1070s from another store about 18 months ago.
He sent it back a few weeks ago to the store, and they agreed it was faulty and offered him 65% of a refund.
He has tried MSI dirtectly on my advice, and they have agreed via the other store to do an RMA. Caveat of being if they cannot fix it or get a direct replacement, he can pay the difference to upgrade!

How quick are MSI with the RMA process, do they keep in touch via it?
Thanks

 

[nehaxak]

In these times, with Covid and all that (post/deliveries being stretched etc), your friend would realistically be expecting a 3 week turnaround at least. A week to arrive, a week for them to process and another week for a replacement/upgrade or the card getting fixed to be back with your friend.

Had to RMA an old 7 series with them a couple years back and they just sent me out a 970gtx in replacement (no upgrade charge). Took at least 2 weeks then if I remember rightly.

 

[MarkeR]

The is mate. seems like a decent enough rma process.

 

[ALXAndy]

If you send to MSI it will be to the Netherlands, and you have to use Special Delivery to get it tracked. Years ago it cost me £18 to send a 6970 Lightning. They did replace it.

However. More recently (although it was still ages ago) I bought a MSI Big Bang Xpower II. A very expensive motherboard for Sandybridge E. It blew up 11 months in. I contacted the store I bought it from (not OCUK) and they said they had nothing to replace it with and suggested MSI. I contacted MSI who really wanted nothing to do with it and were playing tennis trying to get me to send it back to the place I bought it from. However, I knew that they had nothing to replace it with so I sent it to MSI who reluctantly agreed.

I waited a month, then started to pester them. They told me they had nothing to replace it with. So I asked what I was supposed to do with my £900 CPU and to send me another X79 board. They didn't have any of those either. So in the end after numerous pathetic offers (I paid £350 for the board) they sent me a GTX 970 which I sold.

So that is my experience. One positive, one terrible. However, in fairness it's not MSI's problem. The law states you deal with your retailer (EU law, that could change) but tbh? I am sure companies don't want to be hanging onto stock. Now I don't buy MSI any more. I don't like companies who sell up every last product they have leaving nothing in stock at the RMA centre to replace it with. Thankfully I got a RIVE before the prices on them went bonkers, but it was used.