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MSI RMA how long

mufc802

mufc802

mufc802

Soldato
Joined
1 Jul 2009
Posts
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How long does an RMA usually take with MSI. OCUK sent my graphics card to them 12 days ago but I have no idea when I will get it back.
 
That says its 10-14 Days with MSI.

If you've sent it to OcUK are they honouring the warranty or are they testing and then sending to MSi?

Has it been sent to MSi yet?
 
From the MSI Rep:

ScottiB said:
We offer a three year warranty, the terms provided to our major resellers provide special terms in exchange for their agreement to handle the full three years of that warranty. This is a new arrangement made at the time that we extended our warranty from two to three years. The terms of our RMA provide a maximum 14 day turnaround for resellers (typically half that) from the day they ship the fault card out to the day that they receive the replacement.

The simple answer why we operate the RMA system like this is that the reseller will test the board and return them in batches. We can then replace the product and get the replacement back to the end user much faster than having to receive, test and dispatch multiple RMA's from multiple different people. in general, this method provides much better service as it allows us to keep turnaround times to a minimum, it also allows the reseller more freedom to handle the RMA by their own methods.

I hope this helps
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It took 25 days between OcUK sending my card to them and then shipping the replacement to me. So don't bank on that alleged "maximum 14 day turnaround" quoted above.... I can't guarentee that MSI didn't turn it around in 14 days (maybe the retailer dragged their heels) but regardless of where the delay was and even allowing for a double bank holiday it was basically a 3 week turn around and more than 14 working days never mind 14 actual days. Also don't expect to hear anything until OcUK get it back.

The other thing is because mine had a physical fault (broken fan blades and grinding of remaining blades at high speed) it shouldn't have required extensive testing (OcUK sent it to MSI for replacement the day it was received) - you can tell it was broken just by looking at it!

edit: I'm sure many people do get their cards back in the timeframe stated but just letting you know it may not always be that way.
 
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OCUK said they sent it to MSI for repair or replacement. I guess they tested but couldn't fix it so its up to MSI to sort it. I'm not in a rush to get it back, I just wanted some idea of the time length.
 
I saw this in another thread >> http://forums.overclockers.co.uk/showpost.php?p=23021750
Darkman said:
I've had a couple of them and they've never let me down, unlike cards from MSI and BFG. The MSI has now been on RMA for over 3 weeks, despite their promise of 2 week turnaround. Military grade components with NHS grade service.
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Also another post here >> http://forums.overclockers.co.uk/showpost.php?p=22204700
HangTime said:
It took 25 days between OcUK sending my card to them and then shipping the replacement to me. So don't bank on that alleged "maximum 14 day turnaround" quoted above.... I can't guarentee that MSI didn't turn it around in 14 days (maybe the retailer dragged their heels) but regardless of where the delay was and even allowing for a double bank holiday it was basically a 3 week turn around and more than 14 working days never mind 14 actual days. Also don't expect to hear anything until OcUK get it back.
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paz45 said:
I RMA,d my motherboard direct to msi
and they sent new one out day after they recieved mine
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I guess the motherboard was within 28 days old?
 
gregster said:
I often recommend MSI purley from your thread Nelly. If this isn't the case, I will have to stop doing that.
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Looks like MSI can take upto 21 - 28 days, at the moment. I woudn't fancy being without a card for a month.

MSI RMA Centre - Eindhoven, Netherlands. From google maps the distribution centre for Europe is also here, the actual building is seriously mega huge, around the back.
msirmacentre.jpg
msirmacentre2.jpg
 
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gregster said:
I often recommend MSI purley from your thread Nelly. If this isn't the case, I will have to stop doing that.
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LtMatt said:
This is not filling me with confidence seeing as my 7970 is an msi card. :(
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+1 to both.

Go on Matt... take one for the team; up the voltage to 3v and test out the RMA length :p

Please note: I'm not actually advocating malicious damage and/or warranty fraud
 
LtMatt said:
Hehe, don't tempt me posh cleecs. ;)
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:D

Defy Belief said:
Made me even happier with my EVGA now. :)

Have always been informed that their RMA is great but maybe this is not the case right now.
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EVGA have great turnaround. A few days after getting the cards, a replacement was on its way.

The ain issue with EVGA is the transit times due to them being in Germany
 
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