• Competitor rules

    Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.

MSI rma/warranty process

Washout

Washout

Washout

Associate
Joined
2 Jul 2003
Posts
2,452
Hi, has anyone had much experience with this?
One of my two gtx780s went the way of the dodo but it has 3 years warranty so should be covered. Registered it on their site with sn and all sorts but when I fill in the form online I get a message saying it's been forwarded to their service desk, the call is closed please don't reply.

I then hear nothing from the service desk...
 
Did the same recently, you fill in the form online, (it said closed for me too), and then they'll reply via email with instructions a few days later.

It then took about 1 week to receive a replacement having sent my old one back to them in the Netherlands.
 
OCUK handled my MSI warranty for me. Took two weeks to get a replacement (refurbished) card. The replacement did work perfectly, but had some light cosmetic scratches to the backplate. Nothing major but I was a bit dissapointed since I sent in a pristine well looked after card.
 
You must log in or register to reply here.
Back
Top Bottom