MSI Warranty issues

[thebennyboy]

I bought an MSI 290X Lightning a few years ago and it has since become faulty, randomly black screening and artifacting even under stock clocks. Sent an email to MSI support to get an RMA sorted and they confirmed it had warranty left:

Spoiler

Sent them the relevant details and got this email back:

Spoiler

This card was bought from the rainforest brand new, they refuse to help as i am outside of the 1 year mandatory warranty. Where do i stand? Why would they offer me an RMA then refuse to honour it at the last moment?

Does the MSI rep still visit here and could possibly help?

 

[Axeboy]

Could it just be a simple error?

Maybe send them a copy of the receipt from the UK seller, worth a shot

 

[Davanius]

They sometimes refund even out of date warranties so keep on at them.

 

[Five.Stars]

Tell them that no it wasn't bought from Asia, that it was indeed purchased new from Amazon and as such is under warranty - with proof of purchase included.

If this fails, then you need to involve Amazon - whilst their responsibility with regard the warranty ceased at the 12 month mark - they have still sold you a product which included a 2-3 year warranty, that you may not have purchased otherwise. If they have sourced their parts from a dodgy distributor and sold them on, then you as the customer/ end-user should not be punished as a result. Don't back down.

 

[nashathedog]

Tell them that no it wasn't bought from Asia, that it was indeed purchased new from Amazon and as such is under warranty - with proof of purchase included.

If this fails, then you need to involve Amazon - whilst their responsibility with regard the warranty ceased at the 12 month mark - they have still sold you a product which included a 2-3 year warranty, that you may not have purchased otherwise. If they have sourced their parts from a dodgy distributor and sold them on, then you as the customer/ end-user should not be punished as a result. Don't back down.

This sounds about right,

You dealt with the UK branch of the river and paid UK pricing with the Pound sterling. Don't accept No as an answer. If the River is sourcing products from that market and then selling them in the UK without notifying the buyer that the manufacturer part of the warranty is void because they have bought abroad then they are at fault.

 

[TheMorningStar]

Or you could threaten Amo with legal action for selling a product with a warranty as part of the specification which is not valid for the location sold in. I'm not sure which party has responsibility here.

 

[five8five]

Was it bought from Amazon or Amazon Marketplace? It could be a grey import.

 

[Temujin]

Was it bought from Amazon or Amazon Marketplace? It could be a grey import.

I think this is an important distinction. But as others have said, Amo need to cover it if they have sold you a card that was meant for sale in Asia, I would ask the issue to be raised at MSI to a supervisor or alike.

But as others have said, don't give up. Just keep on at it and you'll get a good response soon enough.

 

[justwondering]

Log into your Amazon account look look through all your previous purchases , find the original order , contact Amazon , the card comes with 3 year warranty , you may find Amazon deal with it directly even if you bought it on Amazon via a "Market Place" seller.....definitely worth a moan over the phone at them... I would.

 

[harney]

Yes stick to your guns....You have every right for this to be resolved i think personally the river people should resolve this for you and i would expect it to be quicker than MSI rma....