MSI wont RMA new graphics card

edscdk · 13 Mar 2023 at 20:31

A friend purchased a new PC from some internet cowboy outfit, the video card failed after 2 months,

They say ha ha go away (not purchased on a credit card)

I told him no issues we will return to MSI, MSI say ha ha go away its the sellers issue we don't care, i explained the seller will not help, they still say return to the seller, i explained the selling will not help again, they keep just sending back stock very long emails saying return to the seller.

I thought I could just return straight to the manufacturer?

edscdk · 13 Mar 2023 at 20:38

Meridian said:
You contract is with the seller, as per UK law. MSI might help, but have no legal obligation to do so.

dam so he is done then? - he has already chased the seller all he can and given up

edscdk · 13 Mar 2023 at 22:25

cjgardens said:
Did your friend pays with PayPal?

Sadley not it was on a debit card

edscdk · 15 Mar 2023 at 11:51

Hades said:
What is the reason the retailer is refusing to help?

a little more digging (my friend is a bit special) he was contacting the market place not the seller, i got the sellers details and they went into administration last year! (just after he got the machine).. I asked MSI is they might consider a direct return taking that into consideration ...

edscdk · 17 Mar 2023 at 17:36

result MSI will accept a direct return...! After i told them the original setting not longer existed

the catch... the service centre is in Poland! We have to pay for shipping both ways, and its £70 to send it there (using the courier they suggest)...

edscdk · 17 Mar 2023 at 18:02

Uther said:
Surely they would reimburse postage if it's found to be faulty?

their email said the warranty is with the seller, they dont have to take it back but they will, however we have to pay postage both ways

edscdk · 27 May 2023 at 15:53

dowie said:
Is there any reason why you're not answering the other questions people have thrown in to help? Like did he use a visa debit card? Because if the company has gone out of business I'd perhaps look at trying that approach rather than spending £70 each way.

oh ive not been getting notifications,

I did not know you could dispute a transaction on a visa debit card... its all done now got him a used 1670 super..

edscdk · 27 May 2023 at 15:55

sx_turbo said:
I see market place mentioned, so I presume it's most likely Amazon.

As others have asked how did you get on sending it back to MSI?

it was something like 70 to send it back using the courier they said we should use, since it was not a 100% guarantee of getting it fixed when it was sent back i decided it was not worth the cost / risk.. Told him to sell it as faulty on the bay