msn messenger remote assistance

legend_of_chaos · 19 Apr 2006 at 09:49

Im trying to get MSN messenger remote assistance to work on mine and my aunties computers,we can chat through MSN messenger but when she requests remote assistance and i accept it starts to connect and then i get a message saying cannot connect,we both are on bt yahoo broadband,both have a bt voyager 205 adsl router and both have xp home,if anyone could help i would appreciate loads,thanks.

legend_of_chaos · 19 Apr 2006 at 11:18

volt9291 said:
Do you both have the same verson of MSN?

Yes we do,i was told i have to open port 3389 because we both have routers,is this correct??

legend_of_chaos · 19 Apr 2006 at 13:28

SiriusB said:
I may be wrong, but I have always been under the impression that one of you - ie the person helping - needs to have XP Pro.

SiriusB

even on MSN Messenger???

legend_of_chaos · 19 Apr 2006 at 15:57

I have got her to install logmein and it works a treat,cheers for the help guys.