MX700 Mouse not charging - help

[Vixen]

My mouse has been flashing red at me all day, and I assumed that my boyfriend hadn't put it on charge properly last night. I put it on myself and left it for an hour, and when I came back it was still flashing, as was the bottom light (as if it wasn't sitting on the charger but was upright). I've checked the charger is plugged in properly, and tried moving the plug, but it's still doing the same.

Is there any way of checking whether it's the charger or the batteries that have gone? I've got some spare batteries in it just now, but I don't know how long they will last, and I don't want to keep replacing them.

Thanks,

Siobhan x

 

[Vixen]

How long should normal batteries last? The ones that I've just taken out only ever lasted about 24 hours before I needed to recharge, so I'm a little concerned that I'll have to keep recharging these ones.

The batteries weren't totally dead, as I was still able to use the mouse for a couple of hours before I decided to put it on the charger, so it can't be that. I'll try cleaning the contacts and put the original batteries back in. I've been using it every day for 4 years, so I guess it could just be old age.

If I can't get the charger to work again, are there any other mice out there with a charger rather than normal rechargable batteries?

 

[Vixen]

Rechargeable batteries have a habit of losing their capacity over time so I wouldn't be surprised if they were dead. I replaced mine a few months ago and my mouse has been fine ever since.

Could that be the case if they hadn't run down though? As I said, I was still using the mouse with original batteries for a few hours after it refused to charge.

 

[Vixen]

Ok, I took the batteries out and they charged in a normal charger. I've tried cleaning all 4 contacts, and it still isn't charging at all, so I think the charger is broken. The original batteries are working, but they only last around 24 hours, which really isn't practical.

Can someone suggest a mouse similar to the MX700, with its own charger instead of normal batteries, as I really can't be bothered switching them out regularly.

Thanks.

 

[Vixen]

The MX700 came with a 5 year warranty so if you contact Logitech they will replace it FOC.

Do I need proof of purchase or anything? It was bought as a birthday present by my ex who I don't speak to any more, and I very much doubt that he still has the ocuk receipt.

 

[Vixen]

I'm sure Logitech will just send you a new one without to many questions as there customer service is excellent.
IIRC they may ask for the defective unit to be returned or just they'll ask you to cut the USB Plug from the cable, but that's about it.

I just called and they're sending out a new power supply to try. If that doesn't work, she said they'd replace the whole unit (not sure if that means charger or mouse and charger).

 

[Vixen]

When mine failed they replaced everything.

If they do that, will it be another MX700 or a current one? I like this mouse, and I don't really want a different one.

 

[Vixen]

Well, I got a new power cable through on Thursday and it still isn't working. I called Logitech back and they're sending out an MX1000, which I should have by Friday. I'll miss my MX700, but changing the batteries every day is annoying. Awesome customer services, the second call only took about a minute .