My brother installed a new CPU, getting a DRAM error

[powlesY]

He went from a Ryzen 2600 to a Ryzen 5XXX on an X470. He didn't update the bios before doing so but did download the file.

The computer does not past POST, motherboard light shows a DRAM error. What could be the most likely problem?

Huge thanks in advance.

 

[powlesY]

...why ask here instead of just updating the BIOS first to see if it's the problem?

Honestly dude, i've been out of the loop with computers as I took a different path the past few years. Most of the stuff that used to be second nature to me just isn't anymore.

Is the only way for him to update it by putting the old CPU in back in? ...he somehow managed to break a couple of pins taking it out. He's the kind of person to just get on with it rather than be more pragmatic. I have no doubt him being gung-ho and impatient is what lead to this problem in the first place - I even told him to update everything before messing around.

 

[powlesY]

Yep unless the motherboard has bios flashback button.

Which board is it ?

X470f gaming asus rog strix. If not, seems like hes gonna have to find someone nice enough to lend a cheap ryzen off. Bleh. What a buffoon. v_v

 

[powlesY]

Try the CPU first, some pins have no connection or just ground etc. Unless he'll damage more stuff fiddling with it!

His first reply was "and risk damaging my motherboard!?", i guess that wouldn't be an issue?

im assuming the missing pins are accounted for, and not still stuck inside the socket?

Yes they are accounted for, I think they were actually bent and he tried to bend them back. D'oh.

Happy to help if local, he'd have to fetch it here though.

South Wales here, I'll have to suggest to him if no other option is more feasible. Thanks so much for the offer.

 

[powlesY]

No bios flash button on that board ,he'll have to get another cpu.

Do you think it's worth trying the CPU with couple of broken pins or could it risk the mobo?