My Bulldog 8mb COnnection, help and theories on its speed please...

Maniac618

Maniac618

Maniac618

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Joined
21 Jan 2006
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1,009
Hi guys,

just sent this email to bulldog regarding their poor service to me...

Dear Sir/Madam,

In the last few days my bulldog 8mb connection is far from 8mb, infact a recent line test indicated that I am only getting a bandwidth just under that of a 0.5mbps user.

I have 4 connections to my router at my address and the line test revealed that we are only getting 108kbps (13.5 KB/sec) downstream and 14kbps (1.8 KB/sec) upstream each.

This, quite frankly, is appalling and I will be changing my ISP in the next week if things do not pick up to the expected 8mb speed at some point this coming week.

We have never actually got the full 8mb speed here at this address, and at best it has been about 4mb.

We have thoroughly checked out router settings and our settings on each computer and they are not the issue, it is simply down to your company, Bulldog Communications.

The service we are receiving is quite simply unacceptable, and won't be accepted for much longer unless the speed issue is resolved.

I would like a prompt reply to this email if you can manage that please.
Click to expand...

Any ideas what I could try to improve the connection, and is there any way we can set the router to equally distribute the bandwidth between 4 users?

Is that possible?

Thanks for any help/tips/theories!
 
I think you should be able to share the bandwidth equally using QoS if your router supports it but I dont know much about it but I'm sure someone else will be able to help you with it.
 
Assuming no one else is using the connection, stats (attenuation, SNR margin, and current sync rate) would be a start...
 
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From your letter you don't seem to realise it's an up to 8mbps product (unless Bulldog have changed it since I last saw it?)
 
Its upto 8mb mate im with em i get between 3 and 4 and half but i cant moan because bt woudl only give me 1mb !,

you need to post line stats, and to be honest that letter to bulldog will just get you a call saying they will cancel you, they arent bothered im afraid,
 
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