fan-bloody-tastic.
Now I know not everyone will get the same experience with a company and therefore some will have good experiences and others dreadful. But this is my experience.
I had a faulty H50 which was making a clicking sound whenever my CPU was under a bit of strain. So, having purchased it from OCUK over a year ago I decided I'd RMA it straight with Corsair (i think that's all I could have done anyway).
Having submitted an RMA request I was sent an email pretty promptly which led to a webpage that was a bit like a forum whereby you communicate with their technical support team. They recommended a replacement upon acknowledging the fault (I presume it was a fairly standard response to an issue which is quite common with the H50 if you browse the web a bit). I was sent a link to make the official RMA application, then I was sent another email with a package label. I sent the H50 back from my office post room to the Netherlands for a measly £12 and they acknowledged receipt of the package within about 4 days of me sending it. Then after another 4 days they sent out my replacement product by UPS standard delivery.
When I received the package, I was however immediately sceptical. The package was significantly different in size/shape to the package I had sent them.
So I opened it up, and what did I find? A H60. They'd sent me a H60 replacement for my H50. And of course for that I'm delighted, but its probably because the H50 range has stopped being manufactured. I still however only anticipated another H50 or a serviced one in replacement. But I couldn't be happier with the service.
Cheers Corsair
Now I know not everyone will get the same experience with a company and therefore some will have good experiences and others dreadful. But this is my experience.
I had a faulty H50 which was making a clicking sound whenever my CPU was under a bit of strain. So, having purchased it from OCUK over a year ago I decided I'd RMA it straight with Corsair (i think that's all I could have done anyway).
Having submitted an RMA request I was sent an email pretty promptly which led to a webpage that was a bit like a forum whereby you communicate with their technical support team. They recommended a replacement upon acknowledging the fault (I presume it was a fairly standard response to an issue which is quite common with the H50 if you browse the web a bit). I was sent a link to make the official RMA application, then I was sent another email with a package label. I sent the H50 back from my office post room to the Netherlands for a measly £12 and they acknowledged receipt of the package within about 4 days of me sending it. Then after another 4 days they sent out my replacement product by UPS standard delivery.
When I received the package, I was however immediately sceptical. The package was significantly different in size/shape to the package I had sent them.
So I opened it up, and what did I find? A H60. They'd sent me a H60 replacement for my H50. And of course for that I'm delighted, but its probably because the H50 range has stopped being manufactured. I still however only anticipated another H50 or a serviced one in replacement. But I couldn't be happier with the service.
Cheers Corsair