Just incase anyone had to use them I thought i'd mention it.
I upgraded my 13700k to a 7950x3d quite recently, other parts were:
Asus B650E-F
Corsair CL30 DDR5
As soon as I powered it on and booted into windows I got a black Screen restart. I thought nothing of it and continued to install programs after a fresh windows install.
Regularly I as getting these black screen crashes once a day, sometimes twice a day, sometimes not for a few days and it started again. never happened during gaming, only happened doing NOTHING at the desktop or light work.
I tried turning off Sleep states.
Increasing the voltage
XMP on or OFF.
It weren't until I tried to undervolt it I made the crashes way more frequent and made me consider maybe I did get a faulty CPU?
Anyway, I put a claim in on AMDs website through their portal. They asked the stupid questions like "Did you update the Bios" "what cooler are you using?" "What power supply do you have?"
They also wanted a picture of the CPU which was most annoying as I was using the system.
once I submitted the extra detail they authorised the return, They sent me a DHL prepaid label I boxed it up, scheduled a collection the same day, it was in the Netherlands the next day.
It sat at the 3rd part returns company for a couple of days, they sent me an email saying they had sent a replacement out.
The CPU came the next day and it was a brand new sealed box
Put the new CPU in and never had the issue again, this was a month ago. In total from taking it out of the system to putting the new one in the system it was about 5days total. Was really happy.
I upgraded my 13700k to a 7950x3d quite recently, other parts were:
Asus B650E-F
Corsair CL30 DDR5
As soon as I powered it on and booted into windows I got a black Screen restart. I thought nothing of it and continued to install programs after a fresh windows install.
Regularly I as getting these black screen crashes once a day, sometimes twice a day, sometimes not for a few days and it started again. never happened during gaming, only happened doing NOTHING at the desktop or light work.
I tried turning off Sleep states.
Increasing the voltage
XMP on or OFF.
It weren't until I tried to undervolt it I made the crashes way more frequent and made me consider maybe I did get a faulty CPU?
Anyway, I put a claim in on AMDs website through their portal. They asked the stupid questions like "Did you update the Bios" "what cooler are you using?" "What power supply do you have?"
They also wanted a picture of the CPU which was most annoying as I was using the system.
once I submitted the extra detail they authorised the return, They sent me a DHL prepaid label I boxed it up, scheduled a collection the same day, it was in the Netherlands the next day.
It sat at the 3rd part returns company for a couple of days, they sent me an email saying they had sent a replacement out.
The CPU came the next day and it was a brand new sealed box
Put the new CPU in and never had the issue again, this was a month ago. In total from taking it out of the system to putting the new one in the system it was about 5days total. Was really happy.
