My friend could do with some help!

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7 Apr 2009
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So basically my friend came back to uni from home and now her university halls supplied internet will not work on her laptop.

I've got a few issues I think I'll take a look at when she brings me it, mainly:

1)That she hasn't confused it by installing wireless BT or virgin at her home, I had this issue once and needed to reinstall the original stuff.
2)That perhaps her laptop is becoming confused between wireless and wired, for instance on my PC if wireless is enable wired does not work.
3)Antivirus checks.
4)Clearing the connected networks in her options and reconnecting.
5)Failing that attempting something like using tune-up on her connection to see if there is anything missed.

Anyone have any other ideas what it could possibly be?

It connects, but then she tries to open a browser or connect to msn and nothing happens.
 
probably blocked it using firewall software.


reset firewall software to default settings (remove all custom rules etc)
check the network adaptor is setup as 'auto obtain ip'
 
Bledds basicly got the most likely problems covered. Id say most likely a firewall problem.

Do an Ipconfig and see if shes being assigned an IP address.
 
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