Right, well a long story shortened but my Ipod has been playing up recently, I've got 3 years extended warranty on it, expecting it to be replaced. but when I took it back to where I got it from (which is where I work, I work for a big retail out let, which is a sister company of the pink shirt shop)
Anyway I take my faulty Ipod home, and make a call to the relevant department, and get told it's going to be collected from my home. Fine, I'm then told a company called Equinox something or other are going to call me the following day, I'm not at work that day, I'm home all day, so no worries. I get no phone call.
A few days later no phone call, so I wait one more day, and I get a package in the post, with pre-paid postage (four first class stamps) I post it off in the packaging they sent out to me on the 22nd of may, I don't hear anything till yesterday at work on my mobile from them asking if I've sent it. I say yes and they say, oh we haven't got it.
Now this is the provblem, the postage wasn't insured, with hindsight I should have paid extra and had it insured (rmsd) but all I have is a postage certificate that only covers me upto £35 or so. It was first class postage aswell.
Basically where do I stand and whose responsibility is this ??
i have to say as a sales person I'm shocked at the service I've had (although to be fair I don't know why I was expecting it to be any different)
Anyway I take my faulty Ipod home, and make a call to the relevant department, and get told it's going to be collected from my home. Fine, I'm then told a company called Equinox something or other are going to call me the following day, I'm not at work that day, I'm home all day, so no worries. I get no phone call.
A few days later no phone call, so I wait one more day, and I get a package in the post, with pre-paid postage (four first class stamps) I post it off in the packaging they sent out to me on the 22nd of may, I don't hear anything till yesterday at work on my mobile from them asking if I've sent it. I say yes and they say, oh we haven't got it.
Now this is the provblem, the postage wasn't insured, with hindsight I should have paid extra and had it insured (rmsd) but all I have is a postage certificate that only covers me upto £35 or so. It was first class postage aswell.
Basically where do I stand and whose responsibility is this ??
i have to say as a sales person I'm shocked at the service I've had (although to be fair I don't know why I was expecting it to be any different)
Go and get some warm coco and go to bed beansprout 
