"My ISP does not Support Outlook" : Eh?

Draeger

Draeger

Draeger

Soldato
Joined
4 Feb 2004
Posts
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Location
Écosse
Hi,

A client of mine has just taken on a new sales agent. I set up a new POP3 email address for her on the domain and emailed her the set up details, password etc.

She emailed me back saying "I can't use Outlook as my ISP does not support it". Now, I understood it to be the case that if an ISP said they did not support Outlook it meant that you could not configure Outlook to send and receive the emails for that ISP email address?.

The email account I have set up for her is hosted on my web hosting and I would have thought it would have worked perfectly fine in her Outlook as it would be sending and receiving via my server hosting and simply require an internet connection to be present?.

I have in the meantime gave her details on how to access her email via the server webmail but she is now asking why certain things are not available to her with webmail that she can only really do with Outlook.

I am waiting for further details back from her on what issues she is having getting Outlook to work but I get the feeling she has tried to set up the account on it, made a hash of it and went to her ISP help page and got the wrong end of the stick with any info she has read there. I don't at this stage, even know what ISP she is with, will know shortly.
 
Some ISP's like O2 block smtp unless you use their servers. This may be what she is on about.
 
A lot of ISP's block outgoing mail on port 25 which would cause problems. You should however be able to use the ISP's mail servers without any problem. I can't see how the ISP would specifically block the use of a piece of software, maybe for their own mail accounts but not for 3rd party.
 
Moley said:
Some ISP's like O2 block smtp unless you use their servers. This may be what she is on about.
Click to expand...

Do they?. I had no idea. I'm with O2 and I have my wife's O2 email address set up on her laptop and it works fine?.

RobH said:
A lot of ISP's block outgoing mail on port 25 which would cause problems. You should however be able to use the ISP's mail servers without any problem. I can't see how the ISP would specifically block the use of a piece of software, maybe for their own mail accounts but not for 3rd party.
Click to expand...

The server this email account in question is running on Port 26.

Can't really dig any further into this till the woman gets back to me with further details, ISP etc.
 
Try using port 587. We have problems with our customers who are not on our broadband accessing our mail servers.
 
If the SMTP server you're giving her to use operates on port 26 there should be no problem. Her ISP saying they don't support Outlook is fairly meaningless, it's not their software, nor do they provide the email account she's trying to configure it for, so it's not surprising they won't offer any support.
 
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