My ISP Woe's - Please read and help

Bezinator

Bezinator

Bezinator

Associate
Joined
10 Jul 2006
Posts
456
Location
Brighton
Recently moved to Pipex on the 8 meg max package - £24.99.

We have had no end of troubles, we get 3-5 meg from about 5am-11am in the morning then after that it varies from about 200kbs to 600kbs. Its absolutly redicuslous.

After waiting for 2 hours on hold last week i finally got through to a techy who made me to do a speed test and call back in 24 hours. I did this and yes they could see a problem - i though ahh they are going to sort it, they said they would call BT to fix it and i would hear from them in 1-6 days.

On the 3rd day i heard something, BT say nothing is wrong.. i say there is, they again say BT will look at it. Heard nothing for 3 days, phoned them today, sopossidly the techy staff should have phoned me last week to arrange a BT enginer to come to my house and have a look at my equipment.

I then stress to him its a lot better in the morning when no traffic is around and its bad in the evening when most people are online. He then says it sounds like the contention ratio is poor but the BT enginer will tell us this.

Now is its Pipex's contention ratio which is bad so do i move ISP or it the exchanges contention ratio?

Thanks for your time

Chris
 
iamgud.. thanks for the advice.. please tell me what this means :confused:

According to BT's latest data the VP status of your exchange is RED.
A date of 19/10/2006 has been set by BT for the exchange to be upgraded.

This means that your exchange is running well below the performance thresholds published by BT. If you are experiencing Slow speeds then this is the most likely cause. Once the exchange has been upgraded the speeds should start running at normal levels again. If you still experiencing issues then you should contact our technical support team to carry out further diagnostics.

I guess this could be the cause of my peak time problems?
 
Well this is the past info :(

Date of Report Exchange Status Date of Upgrade
18th September 2006 GREEN
11th September 2006 AMBER 21/09/2006
4th September 2006 AMBER 21/09/2006
28th August 2006 GREEN
14th August 2006 GREEN

So i guess best thing to do is check on friday evening and see if its any better the connection and see if its back to amber or green?
 
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