Which makes it even more baffling why MSi would go to such an extent to seemingly save a few quid on postage? The box isn't much bigger then the card
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My MSI RMA Experience...
- Thread starter pgi947
- Start date
Which makes it even more baffling why MSi would go to such an extent to seemingly save a few quid on postage? The box isn't much bigger then the card
http://www.overclock.net/t/1280007/official-msi-gtx-680-lightning-owners-club/3990
You only need to read post #3999 on this thread and see how an MSI rep rips into a poster who rightly or wrongly put his views across. It continues a little further...In truth, I was embarrassed reading it. If i spoke to a customer like that, I would be sacked.
MSI need to bring it back or that is me finished.
You only need to read post #3999 on this thread and see how an MSI rep rips into a poster who rightly or wrongly put his views across. It continues a little further...In truth, I was embarrassed reading it. If i spoke to a customer like that, I would be sacked.
MSI need to bring it back or that is me finished.
Gregster just read your comments on OCN. Red Screen means you dont have enough voltage for the frequency you set. Maybe with the new drivers are not allowing you to apply high voltage?? or maybe your AB is not setting them correctly.
Soldato
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That is awful service 
How does the new card perform, have you had a quick test yet?
How does the new card perform, have you had a quick test yet?
Associate
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- 2 Apr 2011
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- 1,205
Aww I only bought MSI cause I thought they provided good service!
Need to look over the rma documents a little closer when I get home from work, been told as it was over 28 days old they only need the card it's self back which should be stated in the rma info I was emailed. In other words tough ****.
I'll have a deeper dig through the rma documents later and see if I missed any small print.
I'll have a deeper dig through the rma documents later and see if I missed any small print.
Associate
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Its not that no accessories came back which is disappointing but that no updates were given and how it was shipped without slot protectors. Most companies do say only send back the the faulty item xD I made the mistakes of sending Asus a motherboard with all the cables and metal plates etc and they only sent the motherboard back..
That is BAD man.
Id be raging! The only RMA when ive had a replacement card was with PNY.
I posted the 9800GX2 by royalmail recorded, they got it in like 2 days and sent me a replacement GTX 285 within 2 weeks!
Customer service brilliant, made it all easy, they fill in all the RMA for you so you just print it off and stick it on the box.
The guy who was emailing me was very nice and helped me all the way and updated me each day.
The thing is the 9800GX2 still worked with most my games i just didnt like the silly 2 card setup, i said i was giving me loads of problems in games and they sent me a 285! Much better card!
Im glad i went Gigabyte on this 660! ive had a MSI 7850 and the Gigabyte is way cooler and has UK RMA.
Id link this thread to MSI and show how bad everone thinks of them, they will sharp change their mind.
I hope none of your cards go dead greg lol.
Id be raging! The only RMA when ive had a replacement card was with PNY.
I posted the 9800GX2 by royalmail recorded, they got it in like 2 days and sent me a replacement GTX 285 within 2 weeks!
Customer service brilliant, made it all easy, they fill in all the RMA for you so you just print it off and stick it on the box.
The guy who was emailing me was very nice and helped me all the way and updated me each day.
The thing is the 9800GX2 still worked with most my games i just didnt like the silly 2 card setup, i said i was giving me loads of problems in games and they sent me a 285! Much better card!
Im glad i went Gigabyte on this 660! ive had a MSI 7850 and the Gigabyte is way cooler and has UK RMA.
Id link this thread to MSI and show how bad everone thinks of them, they will sharp change their mind.
I hope none of your cards go dead greg lol.
Sorry but if you sent the card and all the bits back to OcUk then they should still have the box and accessories as they would have only sent back the bare card in line with the manufacturer guidelines.... unless they didnt and sent your whole box back in which case its OcUk's problem to sort out.
Seems pretty damn cut and dry to me.... mess up in the return dept.
And i dont think MSI are the bad guys here, they sent him a new card... its upto OcUk to sort the boxes and so on, and also upto them to make sure the card is of equivalent value/specs. The retailer is handling the RMA for the customer so its upto them to get it right.
The box ended up in either of three places.... its either got sent to MSI ( ocuks fault ) or is still sat somewhere in the ocuk returns room ( ocuks fault ) or in the bin ( ocuks fault ). Seems pretty clear whos at fault and who should rectify the box and accessories problem.
Oh and dont think i have a prob with ocuk i dont , love em, but i did used to work in returns in a place in manchester and it was my job to make sure things like this did not happen. If we got lumbered with boxes we just kept them till the RMA was sorted and closed THEN chucked them. So i do have a strong point of view on cases like this.
The part 4 of the terms and conditions does NOT override the care of duty ocuk have for the customers products. The box and accessories are not theirs to dispose of without informing the customer... if they had a problem storing them the customer should have been contacted and asked to pay for the postage return of his box and accessories ( as really he shouldnt have sent them in the first place ) but not just thrown away or sent to MSI in the full knowledge that MSI would not return them!
The law is pretty clear that all RMA materials returned remain the property of end user until the returns procedure is completed to both parties satisfaction. The end user in this case has had his box and accessories ( and the implied value relating to the whole products resale value ) stolen from him by the returns dept.
I would inform ocuk of this quite clearly and allow them 14 days to get you a new box and accessories to your satisfaction. If they flatly refuse i would seek advice from Trading Standards.
Seems pretty damn cut and dry to me.... mess up in the return dept.
And i dont think MSI are the bad guys here, they sent him a new card... its upto OcUk to sort the boxes and so on, and also upto them to make sure the card is of equivalent value/specs. The retailer is handling the RMA for the customer so its upto them to get it right.
The box ended up in either of three places.... its either got sent to MSI ( ocuks fault ) or is still sat somewhere in the ocuk returns room ( ocuks fault ) or in the bin ( ocuks fault ). Seems pretty clear whos at fault and who should rectify the box and accessories problem.
Oh and dont think i have a prob with ocuk i dont , love em, but i did used to work in returns in a place in manchester and it was my job to make sure things like this did not happen. If we got lumbered with boxes we just kept them till the RMA was sorted and closed THEN chucked them. So i do have a strong point of view on cases like this.
The part 4 of the terms and conditions does NOT override the care of duty ocuk have for the customers products. The box and accessories are not theirs to dispose of without informing the customer... if they had a problem storing them the customer should have been contacted and asked to pay for the postage return of his box and accessories ( as really he shouldnt have sent them in the first place ) but not just thrown away or sent to MSI in the full knowledge that MSI would not return them!
The law is pretty clear that all RMA materials returned remain the property of end user until the returns procedure is completed to both parties satisfaction. The end user in this case has had his box and accessories ( and the implied value relating to the whole products resale value ) stolen from him by the returns dept.
I would inform ocuk of this quite clearly and allow them 14 days to get you a new box and accessories to your satisfaction. If they flatly refuse i would seek advice from Trading Standards.
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Oh well, my bad then it does say this in the RMA email:
Guess I'll know better for next time.
Though it does say this DIRECTLY underneath:
Define 'faulty item itself' and 'returned incomplete'. To me this suggests I send the faulty item complete or risk it being rejected no?
It also does not say to NOT use the retail packaging, it also does not link or reference the returns policy mentioned above.
Guess I'll know better for next time.
Though it does say this DIRECTLY underneath:
Define 'faulty item itself' and 'returned incomplete'. To me this suggests I send the faulty item complete or risk it being rejected no?
It also does not say to NOT use the retail packaging, it also does not link or reference the returns policy mentioned above.
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Not a clue yet, not even sure I want to keep it, its worth considerably less as is without all the bits I'm missing, let alone keeping it until a refresh when its worth even less.
I'll see how I feel by the end of the weekend, got my eye on a GB 680 X5 SOC.
I'll see how I feel by the end of the weekend, got my eye on a GB 680 X5 SOC.
Reject it as you didn't receive what you sent off for repair?
If I sent back everything and I only got a bare card in return, I would be absolutely beelin.
It's not a £60 gpu your talking about, you paid a handsome premium for the Lightning so you should be getting premium service in return imho.
Have you had any reply from OcUK or do you have to wait until Monday?
Had a reply, was told it says to return the card only (it almost does, see above, very loosely worded).
TL;DR: Unlucky, should have spent longer combing over the poorly laid out RMA instructions. Just asked if thats the case what happend to my box etc...I wouldn't think they'd just skip it...
TL;DR: Unlucky, should have spent longer combing over the poorly laid out RMA instructions. Just asked if thats the case what happend to my box etc...I wouldn't think they'd just skip it...