My Oblivion disc is getting scratched - any way to replace it?

Raider

Raider

Raider

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Only clocked up around 30 hours of play on Oblivion, but every now and then I have to reboot the Xbox360 because it can't read the disc.

The disc has a set of very weird scratches on it, like a very regular helix shape. Something that definately isn't because of carelessness (I take good care of my discs!). It looks like the console itself has done it.

Anyway, can I get a replacement? Or will I have to buy another copy if things get worse? :(
 
I think the major concern is why your 360 is doing it, and maybe you should get a replacement if its leaving marks on discs :(

And afaik you would need to buy a new copy.
 
do you stand the 360 upright? is it dead straight on a flat surface? try lying it down see if it still does it
 
take the xbox back to where you got from, i work at gamestation and we must get back at least 3 360's a week that are faulty
oblivion,fifa and fight night seem to be at the heart of the problem.
i'm worried about my 360 ,what happens after warranty expires,
microsoft need to resolve this problem fast.
 
Bossy papa said:
take the xbox back to where you got from, i work at gamestation and we must get back at least 3 360's a week that are faulty
oblivion,fifa and fight night seem to be at the heart of the problem.
i'm worried about my 360 ,what happens after warranty expires,
microsoft need to resolve this problem fast.
Click to expand...
Don't we have 3 years by law to return faulty goods?
 
PiKe said:
Don't we have 3 years by law to return faulty goods?
Click to expand...

It's quite a confusing area of law that's open to a lot of interpretation.

As far as I'm aware the manufacturer's warranty lasts for 12 months (fixed term) and then the Sales of Goods act covers you for up to 6 years when it comes to getting support from the retailer. If a console fails after 18 months I don't deem that an acceptable lifespan so would be complaining to the retailer that it was not fit for purpose :)

It's going to be very interesting when people's warranties start running out in the next few months.

edit:

Key Facts:

• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

• If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)

• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

• A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.

• If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit

• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).

• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)

• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.
Click to expand...

I've highlighted the bits in bold that I think are important in this case, the full fact sheet can be found here
 
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sony has quite a good recovery service,ring them up quote them the serial number and proof of purchase, and within a few days someone comes around to your house with a new ps2
 
It's our Statutory Rights though to return to the retailer, if the customer pressed you, you would have to legally oblige.
 
Raider all games are covered by a 90 day warrenty against faults ( not sure if it covers user damage) but most publishers will post a replacment out to you for about £10 just look in the back of the manual and find the customer service number ( take-two interactive 0870-1242222 give them a call buddy and they will sort you out).

Pike You are mis-informed (hope that does not sound bad and I am not flaming or trying to start anything but it's 2 am and I cannot think of another phrase to use) after 12 months a Judge would have to decide what is a reasonable length of time for a product to remain free of faults and the onus would be on the consumer to prove either

A. the product was faulty from the start or

B. that the fault was not caused by misuse.

This rule has been used mainly for white goods as these are the most common claims against retailers.

If you phone trading standards they will tell you that these cases rarely result in a good outcome for the consumer which is why a lot of people buy extended warrenties.
 
If I'm worried about one of my products, which is still under warrenty, I will take it back to the shop, say there is something wrong with it (they cant check in store) they give you a new one, with new warrenty and your sorted.

But if they dont give you a new warrenty, atleast you got yourself a new console :)

Steve
 
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