My pc turns off please help

bolterixus · 6 May 2015 at 19:16

Hi

I was playing BFH normaly but yesterday and today when I wanted to turn the game on, it is fine when it loads in but when it is supposed to show the map. My screed goes black and my mouse and keyboard turns off. What might be the problem?

McBain · 6 May 2015 at 19:19

Would be better in general hardware, or one of the other hardware forums.

Could be all sorts.

bolterixus · 6 May 2015 at 19:23

any ideas what could be the problem? Need help ASAP

McBain · 6 May 2015 at 19:25

Sounds like a graphics card problem, checked the temperatures? Are you over clocking your GPU? If so, get it all back to stock and try again.

RJC · 6 May 2015 at 19:26

Does any other game do this?

What are your system temps like also try removing any overclocks on the system.

Also what are your system specs?

bolterixus · 6 May 2015 at 19:30

No I am not over-clocking
World of tanks did that but it does not do it any more

my system specs:
I5 4690K
GeForce 970
8gb ram

how do I check the temperatures?

RJC · 6 May 2015 at 19:51

Hw monitor to check - download is lower down the page on the left:

http://www.cpuid.com/softwares/hwmonitor.html

What PSU are you using?

bolterixus · 6 May 2015 at 19:58

what should be the temperatures like

I have the following:
GPU 57degrees celcius
motherboard 35
processor is from 39 to 46

and power supply is CX750M

RJC · 6 May 2015 at 20:30

Looking ok, would like to see the gpu cooler - but in saying that a few models turn the fans off when not under load.

Run up a game and see full load temps.

Under load the cpu I prefer to see the cpu under 75c and the gpu under 80c

bolterixus · 6 May 2015 at 20:34

so what do you think could be the problem? could it be a virus?

bolterixus · 6 May 2015 at 20:44

I tried it with a game and it said 60 on the gpu I played for a few minutes on WOT and the computer turned off and restarted by it self. Why is that?

RJC · 6 May 2015 at 21:09

Hard to say, as its restarting it could be a blue screen issue.

Pop into the C drive and go to the Windows folder and scroll down to Mini Dump and see if any files have been written and see the date it was put there.

bolterixus · 6 May 2015 at 21:20

There are two from today and 4 from yesterday, it had happened yesterday as well

Curio · 6 May 2015 at 21:34

Things I would try:

Make sure you have the latest video drivers for the GF 970.

Run MemTest86 to see if any RAM is dodgy: http://www.memtest86.com/
(bit of a pain as you have to boot to it, but there are instructions on the site)

Install HWMonitor and check PSU voltages: http://www.cpuid.com/softwares/hwmonitor.html
(not a completely accurate measurement, but will at least show if something is seriously wrong with PSU)

Your temps look OK, so that's not the issue.

RJC · 6 May 2015 at 21:37

bolterixus said:
There are two from today and 4 from yesterday, it had happened yesterday as well

Download Memtest (link below) and burn to a disc and run to check for any possible memory errors:

http://www.memtest.org/#downiso

But just pop into the BIOS and see if the XMP file has been loaded for them.

bolterixus · 6 May 2015 at 21:41

thanks guys I will try to do these stuff, it is so complicated for

RJC · 6 May 2015 at 21:45

bolterixus said:
thanks guys I will try to do these stuff, it is so complicated for

Don't worry, its a good learning curve, we are here to help (we might take the micky now and then

)

Curio · 6 May 2015 at 21:47

Yup, it sucks right now, but it's the best way to learn PC stuff in the long run!

Lemin · 6 May 2015 at 22:19

Id check event viewer, sounds a bit like... Kernel-Power Event ID 41

http://windows.microsoft.com/en-gb/windows/open-event-viewer#1TC=windows-7

http://www.tomshardware.co.uk/forum/46250-63-random-restarts-critical-kernel-power-event-task

good luck

Josh · 6 May 2015 at 22:23

Windows 8.1?