My RMA turned up but...

Born_2_Kill_83 · 2 Jul 2013 at 19:55

I recently sent back a 7970GHZ GPU, sure enough ocuk confirmed it was dead and my replacement turned up today.

Straight away I noticed the box was a little on the battered side, when I got the graphics card out of the anti-static bag it was covered in dust and fluff, at least 3-6 months worth of being used inside a PC case without a dust off.

Is this normal practice? The card however does work fine.

pgi947 · 2 Jul 2013 at 19:58

Is the card your card, as in its been repaired?

Besides that you should at the very least be getting a factory refurb, which should appear as new, just in a plain box.

koolpc · 2 Jul 2013 at 19:58

Send it back. That is just not on. Unless you are happy with it

Born_2_Kill_83 · 2 Jul 2013 at 20:03

pgi947 said:
Is the card your card, as in its been repaired?

Besides that you should at the very least be getting a factory refurb, which should appear as new, just in a plain box.

I pritty sure it's not my card its been turned around to quick to be repaired (sent back thursday receieved replacement tuesday), plus my old card was only 3 weeks old before it died therefore not having any dust on it.

koolpc said:
Send it back. That is just not on. Unless you are happy with it

Im not happy its not new, and if its refurbed its not been cleaned, however it does seem to work ok (just benching now) and I hate waiting around without my card.

Surveyor · 2 Jul 2013 at 20:06

Have you posted in the Customer Service section to ask about this?

Born_2_Kill_83 · 2 Jul 2013 at 20:13

No will do

RetrogamerX · 2 Jul 2013 at 20:13

Born_2_Kill_83 said:
I recently sent back a 7970GHZ GPU, sure enough ocuk confirmed it was dead and my replacement turned up today.

Straight away I noticed the box was a little on the battered side, when I got the graphics card out of the anti-static bag it was covered in dust and fluff, at least 3-6 months worth of being used inside a PC case without a dust off.

Is this normal practice? The card however does work fine.

No this is not normal. I would send it back.

Like Surveyor has said. you need to post your issue in the customer service area. I'm sure OCUK will sort you out.

Born_2_Kill_83 · 2 Jul 2013 at 20:16

Have done I'll see what they can do, dont really want to be without graphics power for another week :-)

Thanks for your help peeps

djshauny1 · 2 Jul 2013 at 20:19

OCUK needs to stop doing crap like this.

RetrogamerX · 2 Jul 2013 at 20:29

djshauny1 said:
OCUK needs to stop doing crap like this.

I bought a brand new GPU months ago, it was over £400 and it came with grease on the PCB and fans and full of dust and the box was all torn up. I was not happy. This was a brand new item too. tbh it put me off buying here a little...

BaDBoY_uK · 2 Jul 2013 at 20:32

RetrogamerX said:
I bought a brand new GPU months ago, it was over £400 and it came with grease on the PCB and fans and full of dust and the box was all torn up. I was not happy. This was a brand new item too. tbh it put me off buying here a little...

This has been known to happen before. Surely they know people will just ring back ****ed off and demand a new one??

Krisali · 2 Jul 2013 at 20:45

RetrogamerX said:
I bought a brand new GPU months ago, it was over £400 and it came with grease on the PCB and fans and full of dust and the box was all torn up. I was not happy. This was a brand new item too. tbh it put me off buying here a little...

This kind of thing has happened to me more than once

weyland yutani · 2 Jul 2013 at 20:52

Wow that is not on, I'd be fuming!

L0rdMike · 2 Jul 2013 at 21:01

BaDBoY_uK said:
This has been known to happen before. Surely they know people will just ring back ****ed off and demand a new one??

Prob take a chance as some people might not.

Cold_And_Miserable · 2 Jul 2013 at 21:30

The OP should be happy his card was replaced in under a week.

Apart from Gigabyte most manufacturers would make you wait 3 weeks+.

I'd rather a fully working card with some dust on it than wait 3 weeks for a "cleaner" card.

Deleted member 2277 · 2 Jul 2013 at 21:56

If he has had it for less than 28 days OcUK should have replaced it with a new one and not send it away for repair.

kaku · 2 Jul 2013 at 21:57

PanMaster said:
The OP should be happy his card was replaced in under a week.

Apart from Gigabyte most manufacturers would make you wait 3 weeks+.

I'd rather a fully working card with some dust on it than wait 3 weeks for a "cleaner" card.

He'd just bought it, so the responsibility would lie with the seller.

Something Else · 2 Jul 2013 at 22:05

Never had an issue with ocuk so far.

One thing I did return though was a B grade reservoir. The threads on the ports had been completely stripped by whoever used it before! I had no issue returning it though and just bought a brand new one.

my mate once bought a monitor and didn't do his homework, his gpu wasn't compatible with the new screen due to a design with his case blocking off the hdmi which he didn't want to use as the screen was 120hz. just took it back to ocuk, no fuss and got a different screen

VIPER258 · 2 Jul 2013 at 23:58

Wow, I would go crazy.

Sin_Chase · 3 Jul 2013 at 00:10

silk300 said:
Wow, I would go crazy.

Why?

It's not like OcUk have turned around and tell him to shove it. He has not even gone to them with the issue yet!

Totally unreasonable to "go crazy". :confused:

Competitor rules

My RMA turned up but...

Deleted member 2277

Deleted member 2277