My RX9070 Gigabyte appears to be slightly bent

[yuri778]

Hello!
My RX9070 that I purchased from overclockers arrived Monday and when installing it I’ve placed it backplate down on my kitchen counter and the card wobbles and appears not be straight. Now the card is working fine but what worries me is when I install it in my pc there is a difference of about 1cm between two ends of the card and I can see it’s not entirely level. The card isn’t big or very heavy and it is seated solid in the slot, no movement or anything. Is there anything to be worried about? Could there be any damage from that in the long run? I’m worried that if something does happen to the card and when I send it back for rma it will be rejected and I will be told that I done that.

 

[yuri778]

IMG 0090 — Postimages

postimg.cc

You can’t really tell much from the picture but in person is much more noticeable.

 

[yuri778]

The thing is, the card sits there like a rock. If I add support I will be bending it back sort of. When I place it backplate down on level surface I can see it isn’t straight. I know manufacturers have some tolerance but not sure if this is right.

 

[yuri778]

So I’ve took the card out and started measuring and testing and yes seems like whole pcb is shaped like a banana. Even the PCIe connector isn’t straight, please see the videos. Please excuse my loud breathing and dust on the desk.

That explains why it’s such a snug fit and much harder to plug it in and take it out of the PCIe slot.

 

[yuri778]

Okay, do I contact overclockers for a replacement/refund or are they gonna send me to gigabyte? Just received this card on Monday.

 

[yuri778]

Try the support forum, they used to be fairly quick and helpful in there

I’ve created a ticket, let’s hope they get back to me.

 

[yuri778]

To be honest this seems more like buyers remorse to me.

If you have concerns you have a legal right to return the purchase no questions asked within two weeks, I'm really not seeing anything abnormal and a protractor rubbed over the back of the card is not a good proof of issue. The weight of the heatsink is probably causing a little bending, you've confirmed that the card works fine and the PCB is tiny by comparison to the HSF. It's why people recommended you use a support bracket, I've seen exactly the same thing with numerous cards over the past few generations.

If the PCI-E connection/board was bent, which is where you're randomly slapping the triangular protractor onto, it would not fit into the X16 slot.

Buyer’s remorse? No mate, this reply sounds like you are trying to blame me for something here. Putting a ruler against something that should be straight and showing that it is not is not a good proof of issue? If I wanted to return it I would just return it without posting on this forum.

I agree with this, you have a right of return regardless of what we think or not, so if you are not happy just return it or replace if possible.

the issue for us looking at video is that you are using a fish eye lens on your mobile(so I assume) which distorts pictures, if you want to counter act the distortion caused you really need to move about 2-2.5 meters back and then zoom in. Even if the videos are accurate, its so minor I don't really see it as an issue and personally myself would not be bother to send it back, but if that was a 5090 with that issue I would have sent it back for replacement, because something so expensive just needs to be perfect of any kind of issues regardless if they are cosmetic or not.

The videos I posted look nothing like fish eye lens, I’m sorry. Just because it isn’t a £3k 5090 I shouldn’t worry? That’s why I came here asking for advice if that would be okay in a long run.

 

[yuri778]

Just been on phone to overclockers, they looked at my videos and gave me to options, either return for refund or keep the card as it’s working fine. The rep reassured that even if something happens down the line I will be covered with warranty with them. I decided to keep the card.

Got another photo of pcie connector, how does it look to you guys?

IMG 0109 — Postimages

postimg.cc

 

[yuri778]

Alright I’ve arranged with overclockers a return, getting collected tomorrow. Now need to buy something else.