My Zotac 4090 has malfunctioned ? I think it has

[hobib_ali]

So all of a sudden my Zotac Amp Extreme 4090 suddenly developed a malfunction

During web browsing my GPU suddenly decided to change the resolution from 3440x1440 to some blurry 720 resolution, when I tried to change back to the default it would not allow me

Nvdia control panel doesnt work, and via device manager display adaptor its showing me the yellow warning triangle

So i try to install new drivers, it fails and hangs
On restarts the damn monitor sometimes doesnt discover a signal from the GPU
HDR option greyed out

So I install a back up GPU, 3080ti and itg works perfectly, bang in the 4090 and same crap, lame blurry resolution and my Asus Motherboards Beeps 1 long 3 Short, this means GPU error

So seems to me after 14 months of light use the card has malfunctioned

now who will deal with the warranty? the retailer or Zotac?

Anyone experience a nightmare?

 

[hobib_ali]

Ok so Ive taken the card to my work PC and it displayed the same symptoms, after a few restarts it suddenly worked, so I boxed it back up and took it home

Now as soon as Ive connected the card I get the same issues, but this time im getting windows HDD check pop ups, and BSOD, some times when it goes to desktop my mouse keyboard wont work or its the same blurry screen

Installing a 3080TI has zero issues

So I call the retailer and asked for an RMA

Now they said to me because the GPU is 14 months old and the Zotac Amp Extreme 4090 is no longer in circulation they will deduct 25% of the value, so thats about £400 from the £1950 i paid for the card

I was outraged as I asked for a repair or a replacement, they said its Zotac that deducts because of depreciation.

When I spoke to the retailer they also told me its consumer law

I can confirm that the 4090 displaying issues wasn't my fault.

I think its unfair that I have to pay another £400 because my card decided to malfunction and the retailer will only refund £1450 from the 1950 i paid

Anyway Zotac said this:

I’m not aware of any policy as you’ve described.

The only reason I can think of that the 4090 cannot be replaced may be to do with the US export controls on GPUs for AI use in China. Unfortunately the 4090 was caught in this, and as 90% of 4090s are manufactured in China this might be causing a supply issue until the production base can be moved.

The above has nothing to do with my RMA

Also if this is true then Zotacs 5 year warranty is pointless because they will say not in circulation, deduction due to depreciation

 

[hobib_ali]

The depreciation thing if a card is not in circulation is true. It also depends if the store stocks it anymore to provide a direct replacement. You could ask the store to RMA to Zotac with your email, but you might end up waiting months.

After 3 years you would have to RMA directly with Zotac as well. As the retail warranty is only 3 years.

ur right, could take longer with zotac, i posted on reddit and someone said the retailer is doing me over.

what kind of consumer law is that

 

[hobib_ali]

Take the money and buy the Zotac 4090 in b-grade for £1500??

good idea but big risk buying b grade as they have 30 day warranty only, might have to lose the 500, ouch

 

[hobib_ali]

They can't sell it if it's not working. You could also email customer service, they might be able to tell you why it's in B-grade

I have a feeling they will return the card to Zotac and claim the full retail RRP price, then deduct £450 as a service charge and then return the remainder to the customer, thats so sly, I mean even a Zotac representative stated he has not hear of this rule:

Anyway Zotac said this:

I’m not aware of any policy as you’ve described.

 

[hobib_ali]

You could insist on a repair under the manufacturer warranty, but you'd need to send it back to Zotac via a Zotac RMA number, not the retailer you purchased it from.

Or you could argue the toss, and claim defective goods that were always bound to fail using consumer protection law, or just go for a charge back via your credit card for the difference if you bought it on that.

can you charge back after 14 months? need to speak to AMEX, I purposley bought it on a credit card and paid it off for the protection but the timescale

 

[hobib_ali]

I will have to return the card anyways

Got a courier collection for Monday 22nd

Hopefully I will try and put in a complaint and see if they can make a goodwill gesture, honestly the main reason why I chose Zotac was because of the 5 year warranty

Little did I know it would turn in to a nightmare, I mean a standard 3 year warranty, + 2 years added on top totalling 5 years, so if someone's GPU died after 4 years will they say "oh its 4 years old, we need to deduct 60% oh n by the way its a out of circulation product so no exchange or repair"

 

[hobib_ali]

Update:

got it resolved, obviously i made it a big deal, I mean would you be happy paying over 400 quid just to get the same product back? so the service team and an email to the big boss of the company helped me get this resolved, they kindly waived the warranty claim charge and sent me a MSO 4090 Suprim X as a replacement

Didnt want to spend £200 if I wanted the strix model so I opted for what was available in the same price bracket

Card works perfect with zero errors