Nearly-new Focus not quite as described

[rich_g85]

Hi all,
I picked up my '54-plate Focus 2.0 TDCi Titanium on Thursday, very pleased with it indeed. The only problem is that we've just discovered that the CD player in the dash is the Sony-CD, not the Sony-6CD changer which the salesman told us it was (probably not completely his fault as he told us he was new), however:

I am a little disappointed to say the least, the 6-disc changer in the dash was quite a nice bonus and to find out that it's not actually there is somewhat annoying.

What comeback with the garage do I have? I can't just barge in and demand that they fit a Sony 6CD.... can I?! It was a Ford dealership if that makes any difference. Could threaten their head office with the Small Claims Court if I get nowhere with the franchise... "Goods sold not as described" etc

Your thoughts?

 

[rich_g85]

I think that you should just take it back to them and tell them that they made a mistake. They'll probably just recognise their mistake and give you one (if that is DEFINATELY what the guy said). You sure you didn't mishear the guy and he really said "you can have an optional 6cd changer" or summit?

Nope, didn't mis-hear- he said about 4 or 5 times that the car had the 6-disc changer in the dash.

Will go and speak to them tomorrow.

 

[rich_g85]

you've spent £Xk on the car- am I the only person who would research the spec etc myself rather than relying on what the sales guy said? Hell, a quick look on ford's website tells you its an MP3 unit instead of 6 disc changer...

OK, believe me when I say I researched, re-researched and re-re-researched the spec of every single model of the Focus range before I made my choice - I don't just go out and throw '£Xk' on a car I know nothing about.

On the other hand, I had no reason to dis-believe what the salesman said as, considering he had only started with Yeovil Ford the previous week- he was extremely knowledgeable and got it absolutely spot-on on every other aspect of the car (which is why I'm not in the least bit cross about it). At the end of the day none of us are perfect and we all make mistakes.

Now, I now have a tricky choice to make! Do I stick with a single-disc MP3 player or change to a 6-Disc audio player. Hmm!

 

[rich_g85]

I'm going to stick with the MP3 player- I'd rather have MP3s in the car than a 6 disc changer. After all, I can only listen to one disc at once, and I'm more than capable of changing between discs myself!

Thanks for all the advice guys, now I just gotta try and keep the car clean.. oh and try not to lose my license for speeding...