Need a bit of help

richyfingers · 17 Apr 2006 at 19:48

I’ve currently got a D500 on a T-Mobile 18 month contract with around 3-4 months left, but just yesterday the speaker stopped working on it, meaning people can hear what I’m saying but I cant hear them, it doesn’t even make a noise when it rings or receives a message, so all i can use it for is texting

I don’t have insurance on the phone so where do I stand with T-Mobile? Do they cover repair costs or possibly a replacement phone? Or do I have to cover it myself?

Thanks in advance.

richyfingers · 19 Apr 2006 at 16:23

Right, I phoned their customer service number the other day and explained the problem, told him the phone was over a year old etc and the guy was very helpful. He told me that they would repair or replace the handset depending how serious the fault was, all I had to do was take it into a T-Mobile shop. So I went into the shop today and no sooner had I explained, the woman told me that the phone was not under warranty and they won’t do anything unless I pay for it. Needless to say I was a bit ****** off and had a bit of a go as I had been told otherwise on the phone. She didn’t budge so I left it at that.

I’m phoning customer services just now (on hold :mad:

) and going to kick up a bit of a fuss and try and get something done about it, for being told two different things by two different people, hopefully something will be done.

richyfingers · 19 Apr 2006 at 16:55

The guy told me it was under warranty and I wouldnt have to pay, thats why I was angry and I was told two differant things.

richyfingers · 19 Apr 2006 at 18:50

Had a word another word with T-Mobile and they gave me Samsungs number so I phoned themand they told me I would have to pay for repair costs, asked at a guess how much it would be to repair and they said possibly £50-60, not only that it would leave me phoneless for a week or so, so I phoned t-mobile up and asked to cancel and I paid off my remaining months, they did give me one months discount which I suppose is better than nothing. No more 18month contracts for me.

Just got a good deal on orange students, free w810i, 200 free minutes and 1000 free texts for £25 a month, 12 month contract!

richyfingers · 19 Apr 2006 at 22:04

Yea it wasn't the ideal situation but I was fed up not having a phone to use and I had no idea what the Sale of Goods Act entitled me to, otherwise i would have mentioned that to them.

richyfingers · 20 Apr 2006 at 00:22

It does seem unfair that networks seem to be offering more and more 18 month contracts which can leave people up **** creek if they dont take insurance out. Im sticking to 12 month contracts now.