Need a hand figuring out this weird crash

TheBigCheese · 19 Dec 2014 at 23:34

Hi everyone

I don't understand what this error is but there's a mechanism behind it that tells me it must be easily fixable by someone who understands software better than I (not hard really!).

Basically when I try to load up a program in my main account (administrator level) it crashes as soon as the splash screen loads up.

If I go into a new Windows user account (admin level again) it will work normally. :confused:

Can anyone tell me why it could be doing that? This is the event log of the crash:

Faulting application name: Adobe Encore.exe, version: 6.0.2.4, time stamp: 0x50438542
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2bcac
Exception code: 0x40000015
Fault offset: 0x00000000000761c9
Faulting process id: 0x2344
Faulting application start time: 0x01d01bb356b31541
Faulting application path: F:\Adobe CC\Adobe Encore CS6\Adobe Encore.exe
Faulting module path: C:\Windows\system32\MSVCR100.dll
Report Id: 9afd5b47-87a6-11e4-aebe-50e549eeff2f

Thanks very much, it's driving me absolutely mad as all my programs, settings etc., disappear when I go into a new account so I really don't want to be having to do that every time I want to use the program!

TheBigCheese · 21 Dec 2014 at 23:50

Thanks for the reply!

Yikes, that sounds rather drastic, I'll have to look into that further, see if it can screw up the rest of the install or not...I suppose if it does I can always reinstall everything!

That might not be a bad idea actually, I keep being prompted to update Photoshop, then the update fails and crashes the whole Adobe CC App, it's absolutely ridiculous!

TheBigCheese · 22 Dec 2014 at 00:03

Well I just backed up the Adobe folders and gave it a go, I know it worked as Photoshop asked me to agree to the licence terms again when I restarted the PC.

Unfortunately it hasn't helped Encore at all...it still crashes on startup with the same error.

TheBigCheese · 22 Dec 2014 at 15:15

Thanks for the reply.

Hmm, that's a pain, looks like a reinstall may be in the cards for Christmas...yay...just what I wanted.

Still if it does the job it'll be a relief!

TheBigCheese · 22 Dec 2014 at 17:50

Ooh, now this sounds interesting!

Which parts do you think that I would be needing to copy? Do you mean the Adobe folders or something else in the user profile?

TheBigCheese · 22 Dec 2014 at 18:14

Thanks for the reply.

Yes I have tried reinstalling, didn't do a thing unfortunately.

Hmm, though I have ferreted about in the registry years ago, I haven't been in there for a long time, will that tell me anything?

TheBigCheese · 22 Dec 2014 at 18:19

Complete uninstall and reinstall. In fact it was an upgrade from a previous version, so all new software and it's done the same thing the old version was doing!

TheBigCheese · 22 Dec 2014 at 22:42

Thanks for your replies, they are certainly appreciated!

I think you may be onto something...this is what I get with the /U and a similar message with the second command.

Yep, it's installed on F:\