Need advice on Nameserver and domain name

acharris · 16 Sep 2016 at 18:55

Hi all I need some advice. Someone created a site using Mobi Rise and they want me to sort out the hosting side. So they bought a domain and hosting from separate companies.

Ok, I upload the files to the hosting site via FTP, I got the nameservers from the hosting company, logged into the domain account and filled in the nameservers in the appropiate place.

At first I got it saying that the name was recently registered, and now I get site cannot be found. I know it can take 48 hrs to propagate the DNS servers, but if this is the case then would it cause the above site not found error or am I missing something in Cpanel??

Any help is appreciated. Thanks.

acharris · 16 Sep 2016 at 19:37

Thanks for the advice. They are using Site Ground (I had never heard of them tbh) and the domain firm is Namecheap.

I will see if I can find the IP address in Cpanel and try access the site that way. Thanks again.

acharris · 17 Sep 2016 at 16:00

Looks like something gone wrong as I still get Site can't be reached. Could it be something to do with the fact that they got the created site as a sub domain?? How would I point a domain name to a sub domain site or is it not possible?

Thanks

acharris · 17 Sep 2016 at 16:59

Thanks for your help. Yeah if I type the subdomain address in it loads the landing page I got. The site loads ok with that, I am just missing the redirect by the looks. I tried a 301 but it didn't work the way I wanted it.

Is htcaccess available in cpanel?? Thanks again for the help, much appreciated.

acharris · 17 Sep 2016 at 21:08

Thanks for the help, but unfortunately it don't work. I think I am going to have to contact Siteground for help.

the Sub Domain of http://dtconstruction.datamakercloud.com/ works fine but I can't get the site to load with the domain name from name cheap. I tried the .htcaccess file and redirects, etc but no luck.

Thanks for your help anyway, I must accept defeat for now lol

acharris · 18 Sep 2016 at 12:21

Thanks for your offer of help, but I did manage to get it sorted myself last night. I setup the domain name as a addon domain, which I forgot to do. As soon as I did that the domain name pointed straight to the subdomain site.

Thanks again for all your help, it was much appreciated