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Need advice on problem with new Graphics card

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Joined
8 Jan 2010
Posts
87
I've got another topic on trying to fix this issue however it's been persistent and nothing in that topic has fixed the issue.

I have bought a new graphics card from overclockers: MSI ATI Radeon HD 6850 Cyclone Power Edition.

I installed it using an anti-static wrist band and was extremely careful, if the issue is a hardware one then it is through no reasonable fault of my own.

I have updated the graphics card drivers, my bios, my chipset drivers ,reinstalled the os and removed my cpu overclock.
The temperature is fine, (sits at about 32-36C, runs at about 55C), my power is fine (650W corsair PSU), my voltages are all fine.

Nothing in the event log seems to be particularly suspicious although I do get the re-occurrence of event ID 11:
Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications.

The problem:
My display keeps crashing.

Generally it's stable if I'm just browsing the desktop (it still crashes sometimes though)

If I go to play a game it crashes about half the time. If I actually get onto the game I can be playing for an hour straight and it may still not crash, although often it will at some point, if it hasn't crashed after about an hour and a half it probably won't crash, and then I can even play other games and it'll almost definitely be completely stable.

Loading a save can cause the crash or just opening the game. Minimising and maximising often causes a crash.

When I actually get onto the game it's very smooth with no problems.

Sometimes running certain applications (most notably cpu-z when it's starting) it can crash, but most of the time for the same applications it'll be fine.

It can run msi kombustor benchmark fine (it's worked every time i've tried) but seems to crash in heaven benchmark (it's crashed every time i've tried).

I don't get a BSOD, the display just dies in one of three ways:

- Lines of colours will appear on the screen, they can be anything from light pink to dark grey, always the same colour in each individual crash but in different shades.

- The screen will go blank/black

- The screen will go white (this is the rarest, it's only happened 2 or three times)

It doesn't seem to crash in safe-mode.

I also just took the card out and put it back in but the crashes are still happening just as much.


Anyway, I've tried everything, what should I do? what could be causing the problem? Anything is appreciated.
 
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I've used Driver sweeper every time and have installed version 11.11 and version 11.8 and in both cases I've got crashes and in each case I used driver sweeper to uninstall the drivers...

Although, every time I then run the catalyst install it says I had errors in the install, here is the report it brings up, although I see no errors, the only dodgy thing it would look like to me is that in other devices it looks like it's seeing another card. The error messages part is meant to be blank, I haven't removed anything. My old card was a radeon hd 4650 by the way.

Here's the report:


Catalyst™ Install Manager
Installation Report
11/19/11 21:14:29


Hardware information
Name ATI Radeon Graphics Processor
Manufacturer ATI Technologies Inc
Device ID 0x6739
Vendor ID 0x1002
Class Code 0x030000
Revision ID 0x00
Subsystem ID 0x2441
Subsystem vendor ID 0x1462
Other hardware

Existing packagesAMD APP SDK Runtime
HDMI/DP Audio Driver
AVIVO
Microsoft Visual C++ 2010 Redistributable
HydraVision
AMD Drag and Drop Transcoding
AMD Media Foundation Decoders

Packages for install
AMD Catalyst Install ManagerFinal Status: Success
Version of Item: 3.0.838.0
Size: 20 Mbytes
AMD Display DriverFinal Status: Success
Version of Item: 8.881.0.0000
Size: 90 Mbytes
HDMI/DP Audio DriverFinal Status: Success
Version of Item: 7.12.0.7702
Size: 1 Mbytes
Catalyst Control CenterFinal Status: Success
Version of Item: 2011.0728.1756.30366
Size: 150 Mbytes


Other detected devices

Manufacturer ATI Technologies Inc
Device ID 0xaa88
Vendor ID 0x1002
Class Code 0x040300
Revision ID 0x00
Subsystem ID 0xaa88
Subsystem vendor ID 0x1462


Error messages
 
Yea, I am starting to think it's the card aswell. What I posted up there, you'd think if it was just a software issue one of those would have definitely fixed it however the problem persists and is exactly the same in every way from when I first put the card in. After reinstalling literally my whole system including the BIOS the problem is still exactly the same.

Could you link me to that topic? And what do you suggest I do? Phone up MSI? or OCuk?
 
Yea, thing is, this card, I got out of the box on Wednesday and installed it. It's brand new, so if it's a hardware fault then it's because it's faulty, not because it's old or anything.

I'm unsure what to do now... I guess I should put my old card back in since I need my pc for work and it's very hard to work when it's crashing every half hour.

Anyway, as I was saying, as it's probably a hardware fault who are the right people to contact?
 
I know this is probably a really stupid question but what is a DSR and how would I go about it? (if it's not too much trouble answering that question).

The other thing: my old graphics card (radeon hd 4650) worked fine, could there be a software/hardware conflict that is effecting the new card that never effected the old one one bit?
 
I installed my old graphics card back in and have had 0 problems with it which makes me think all the more it must have been a faulty card.
 
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K cheers :)

Since I received it last tuesday, the 7 working days arn't up so I could DSR it.

What's the difference between DSR and RMA? Or can I DSR and RMA it?

Ultimately I don't really want my money back, I just want a working card, looking at the DSR thing on the OC support page it's a cancellation of the contract and I'd be given my money back. Basically, can I use my right to DSR in anyway concerning getting a working card rather than my cash back? or would it be easier to just RMA it?
 
Running the card on another computer or PSU isn't a viable option for me unfortunately, if I had easy access to another computer or PSU that I could use i'd have already tried it. I only know one other person here at uni that has a desktop and I wouldn't want to mess it up trying to test out my g card.

My voltages are all fine and have never really experienced anything bad that could concern the PSU (or any other hardware in all honesty) before I put the card in. I realise the new card will eat up a fair bit more power than my old one, but if my PSU was going/has gone bad I'd have thought I'd have experienced some problems at least...?
 
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