Need an alternative to TeamViewer

theukmoog · 20 Dec 2023 at 16:00

I've used TeamViewer for a number of years to solve PC issues with family members - this is purely personal use, to save me from driving round and sorting it out at their PC.

Have just built a new PC for my brother and needed to show him how to back it up but TeamViewer is accusing me of using it as a business and won't allow me to connect at all!

I use Remote Desktop on my own PCs but that's not suitable as I want to show family members how to solve their issues so they don't call me next time, and RD blanks their screen.

So... any suggestions for a (free) replacement for TeamViewer that would meet my needs?

theukmoog · 20 Dec 2023 at 19:47

Thanks all... am trying out Quick Assist and it all worked very smoothly

theukmoog · 22 Dec 2023 at 17:23

I was pretty happy with Microsoft's Quick Assist until I found that you can't cut'n'paste anything... plain text or files

Had a go with google's Remote Desktop and that works really well and you can cut'n'paste text and files - so even happier, now

theukmoog · 22 Dec 2023 at 19:35

ANDARIAL said:
Then one day team viewer failed to work and customer service was rubbish

There is no customer service from TeamViewer for 'free' users... you can't raise a ticket.
Hence this thread.
I gave them a suitably sarcastic feedback during uninstallation.

Got to recommend both MS Quick Assist (if you don't need cut'n'paste) and Google Remote Desktop (if you do)... they both work effortlessly

Again... many thanks for the pointers in this thread.