need help please

[andy m w]

Lappy is badly infected with viruses cannot access my documents to burn to cd not visible in start menu need to recover these can anyone help please

 

[andy m w]

Sorry rainmaker. In a bit of a flap at the moment and yes my documents has disappeared from the start menu. My computer and control panel have also disappeared. Did what you said and have got on to my documents.I am running AVG 7.5 free edition at the moment , going to burn important files to cd and then do fresh install of windows xp and instal kaspersky THANKYOU