need help quickly cryorig H5

iamthenugget · 25 May 2017 at 08:55

i recently purchased an AM4 gigabyte AB350m board, ryzen 1600x and the cryorig H5 universal cooler along with the appropriate backing plates.

now from what i gather ( the backing plate with the cooler is slightly smaller dimensions ) and instructions say to use the original backplate thats on the board itself.

thing is when i do that the brackets do not tighten against the board and there is maybe 5-6mm gap which moves about allowing the metal to come in touch with the board therefore not allowing the pc to power up. eve with the cpu in place and everything fully tightened the bracket is still free to move 2-3mm.

however if i remove the brackets etc and cpu then the board will power up which means the loose cooler is the problem.

has anyone ever came across this as of yet or was i perhaps missing parts from the packaging ( youtube vids show long screws of which i never had any )

any advice would be mega appreciated and TIA

mickyflinn · 25 May 2017 at 11:33

H5 Universal Requires AM4 Upgrade Kit Type A is that what you have ?

http://www.cryorig.com/news.php?id=69

iamthenugget · 25 May 2017 at 12:10

mickyflinn said:
H5 Universal Requires AM4 Upgrade Kit Type A is that what you have ?

http://www.cryorig.com/news.php?id=69

yes i actually have type A and type B fitting kits. however if you look at this pic u can see the size and shape dif between the original board bracket on the left and the supplied backing plate by cryorig on the right

doyll · 25 May 2017 at 12:12

I think mickyflinn is correct. Unless your H5 box specifically says it has AM4 mount it is not compatible with AM4 without the AM4 upgrade kit.

iamthenugget · 25 May 2017 at 12:20

doyll said:
I think mickyflinn is correct. Unless your H5 box specifically says it has AM4 mount it is not compatible with AM4 without the AM4 upgrade kit.

i have the correct fitting kit and it does not fit, look at the pic o posted. the left hand bracket is the original bracket from the board and the right hand side is the one supplied by cryorig

benjo · 25 May 2017 at 12:24

I'm using the H5 universal with the AM4 upgrade kit (type A). My upgrade kit only came with the front mounting plate that the H5 screws into. I used the original AM4 backplate that came with my motherboard.

From what I've read it's normal for there to be 5mm~ gap. Once you screw the heatsink into the mounting plate it pulls the backplate up against the motherboard.

benjo · 25 May 2017 at 12:29

Also I think the backplate on the right in your picture is the AM3 back plate which is narrower that comes with the H5. You have to use the original one that came with your motherboard

iamthenugget · 25 May 2017 at 12:30

benjo said:
I'm using the H5 universal with the AM4 upgrade kit (type A). My upgrade kit only came with the front mounting plate that the H5 screws into. I used the original AM4 backplate that came with my motherboard.

From what I've read it's normal for there to be 5mm~ gap. Once you screw the heatsink into the mounting plate it pulls the backplate up against the motherboard.

ah kewl i will rebuild and see how it goes i was concerned as the metal screws were touching the board at one point so never went much further than that

benjo · 25 May 2017 at 12:33

iamthenugget said:
ah kewl i will rebuild and see how it goes i was concerned as the metal screws were touching the board at one point so never went much further than that

Yeah I had the same concern! Someone else had the same probably on overclock.net here

It's a bit fiddly, you have to push the backplate up whilst you're screwing the heatsink down otherwise they don't catch the thread.

doyll · 25 May 2017 at 12:54

iamthenugget said:
i have the correct fitting kit and it does not fit, look at the pic o posted. the left hand bracket is the original bracket from the board and the right hand side is the one supplied by cryorig

Sorry for the overlap. Strange how you posted 2 minutes before I did. I read what was posted clicked on reply with quote and wrote my short reply and posted it.

Just to clarify the differnce is mounting hole spacing:

AM3 and eariler measure48 x 96 mm
AM4 measures 54.18 x 90 mm

In your picture the backing plate on the left is AM4

iamthenugget · 25 May 2017 at 12:55

benjo said:
Yeah I had the same concern! Someone else had the same probably on overclock.net here

It's a bit fiddly, you have to push the backplate up whilst you're screwing the heatsink down otherwise they don't catch the thread.

that was pretty much, also the instructions aint the clearest but guessed it was an AM3 bracket. thanks for the help and advice just in the process of putting it together