Associate
- Joined
- 6 May 2009
- Posts
- 371
Hey all,
Right so for the past five days or so the Internet connection in my house has been abysmal. We are on the 20MB package from Virgin and so I am aware of their throtle policies.
Anyway the problem is that eveyone in my house is experiencing slower than usual Internet during the day (with one pc experiencing constant timeouts, then again it is still on XP and may experience the symptomns differently, who knows). The Internet is better (not perfect) during the night.
At first I though it was Virgin throttleing us. But nobody has been downloading anything other than the occasional stream of a video on Youtube and just normal webpages. I keep trying to play on my Xbox (and pc with Skype) but just get intermittent breakups in voice and lag in games even though my connection and eveyone else's in whatever game I'm in is green. I experience lag but it's a very odd lag where there is a delay but it "feels" different to normal lag (from say if someone was doing torrents etc).
Speedtest.net says my download and upload speeds are high (well within the limits of what we are paying for) This is most of the time. Sometimes it can read as only 5mbps. Pingtest.net gives me a ping of about 290-360 and most of the time it is unable to measure packet loss or one time said 8%. This is the problem I beleive.
What would cause this packet loss? We phoned Virgin but they apparently said they couldn't detect anything wrong with our connection... I'm lost as to what to do to sort this.
Any ideas people? Cheers.
Right so for the past five days or so the Internet connection in my house has been abysmal. We are on the 20MB package from Virgin and so I am aware of their throtle policies.
Anyway the problem is that eveyone in my house is experiencing slower than usual Internet during the day (with one pc experiencing constant timeouts, then again it is still on XP and may experience the symptomns differently, who knows). The Internet is better (not perfect) during the night.
At first I though it was Virgin throttleing us. But nobody has been downloading anything other than the occasional stream of a video on Youtube and just normal webpages. I keep trying to play on my Xbox (and pc with Skype) but just get intermittent breakups in voice and lag in games even though my connection and eveyone else's in whatever game I'm in is green. I experience lag but it's a very odd lag where there is a delay but it "feels" different to normal lag (from say if someone was doing torrents etc).
Speedtest.net says my download and upload speeds are high (well within the limits of what we are paying for) This is most of the time. Sometimes it can read as only 5mbps. Pingtest.net gives me a ping of about 290-360 and most of the time it is unable to measure packet loss or one time said 8%. This is the problem I beleive.
What would cause this packet loss? We phoned Virgin but they apparently said they couldn't detect anything wrong with our connection... I'm lost as to what to do to sort this.
Any ideas people? Cheers.
Last edited:
I will ring them tomorrow and if we can't get an engineer I will use their forums,