Need Help with my brothers laptop

Pandorasghost · 27 Oct 2007 at 17:01

Good Afternoon all,

I need some help with my brothers Laptop, He just got back from Iraq and while he was out there the laptop caught some Viruses and stuff, now he managed to get rid of them as far as we can tell, but the problem is since this happened his buildin wireless does not work, the bluetooth works, but the std wireless does not. Its not seen in Device manager, Network connections, or on the HP wireless assistante.

the laptop is HP DV6000/DV6190eu im not sure as on the top of the screen it shows DV 6000 but on the service tag its DV 6190eu but hay what do i know?

The system has had a full system restore back to Factory settings, The wireless has not worked since, The device manager cannot see it, the Network conncetions cannot see it, and the wireless assistant does not read it either. I have reinstalled the Assistant and the actual Drivers for this Wireless card, But cannot seam to get it to go, or to do anything.

anyone with any ideas on how to fix this would be welcomed.

thanks.

GeForce · 27 Oct 2007 at 17:03

Sorry to state the obvious, but is the wireless switch turned on?

Jon

Pandorasghost · 27 Oct 2007 at 17:05

Yes turned on turned off then turned on again tested it many times, It just turns the bluetooth on and off many times, just a thought? may it be something in the BIOS?
Should i look there?

GeForce · 27 Oct 2007 at 17:07

Yep that was going to be my next suggestion. See if you can enable/disable hardware from there.

Is there any software running that picks it up at all, even in the slightest to show it's there? Or is it as if the system cannot see the device at all?

Jon

Pandorasghost · 27 Oct 2007 at 17:09

The latter its as if the system dont know its there I mean no trace, will check the BIOS now.
Ill let you know.

GeForce · 27 Oct 2007 at 17:11

Okay

Very weird. If it was a driver or similar issue I would have expected the device to at least show up in Device Manager or something.

Jon

Pandorasghost · 27 Oct 2007 at 17:19

so would i but it seams not, so im not sure, I mean if it has developed a fault then it would still should just wouldnt work, so any ideas, as i check the BIOS its useless a Phenix BIOS limited slections in there not even a hardware or IRQ assignments page.

GeForce · 27 Oct 2007 at 17:27

Well that would depend on the fault

Is there a status light or anything for the wireless on the laptop? If so, what happens when you turn the wireless switch on and off?

Jon

Pandorasghost · 27 Oct 2007 at 17:30

The status light goes from blue when its on to orange when it off, and all it does it tell me that i have turned off the Bluetooth.

beermonster · 28 Oct 2007 at 10:36

mainboard will need replacing for sure if its still under warranty your in luck