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Need some advise

DigitalPrime

DigitalPrime

DigitalPrime

Associate
Joined
1 Sep 2011
Posts
139
Location
York
I bought a full rig from another supplier. 2 years ago this coming February
The GPU on that rig failed after 18months. still in the 2 year warranty. the card cost me £460 and was a reference 7970

The supplier has just rang me and said, they no longer stock the card as there is a fault with the card. so i have two options. They can either refund me £55
Or send me out a lesser card which is the 7950 referb

Is this normal practice? I feel robbed

Sorry for posting this here, You guys seem to know the ins and outs of this whole business and its the only place I thought I would get a straight answer.
 
Just been on the phone to them. again they have said that is the market value for my card. And because they no longer stock it. They cant replace it. I dont understand all this I really dont, I honestly thought the warrenty was supposed to cover me. They have said they are going to contact the rep to see if they can get an equivalent card but he said dont hold your breath as they will just offer them the market value of the card.

I thought a warranty covers me for the cost I paid at the time. So if anything goes wrong in those two years I am entitled to the value of the card I paid. or a card of the same specs I bought.

I feel robbed beyond belief
 
I then mentioned the 280x as its the same spec and its the same spec as my card, rebanded 7970. He then went on to say its a completely different chipset and because its not a 7970 they cant offer me that. Yet they can offer me a 7950?
 
This warranty offered by XFX to its Resellers is limited to the repair and/or replacement, at XFXs discretion, of defective or nonconforming Product, and XFX shall not be responsible for the failure of the Product to perform specified functions, or any other non- conformance caused by or attributable to: (a) any misapplication, modification or misuse of the Product; (b) failure of Customer to adhere to any of XFXs specifications or instructions; (c) neglect of, abuse of, or accident to, the Product; or (d) any associated or complementary equipment or software not furnished by XFX.



I've sent them an email. Fingers crossed they can help me
 
Dear customer,

I'm sorry to hear what the problem you are facing. We accept RMA directly with us for repair, the complete process may take 2 to 3 months, but please note that during the time period we cannot provide cards for temporary use. Since scammed.co.uk can provide a replacement which can support your need, you may also consider their offer. The replacement card provided by the reseller is solely depends on their policy which we cannot interfere with, so please contact them again if they can provide other options. If you would like to RMA directly with us, please create a ticket in http://support.xfxproducts.com to contact our staff for assistance. Thanks.


I guess I have been well and truly robbed and this will be the last time i buy from this (unmentioned) retailer and GPU manufacture
 
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Catanonia said:
One of the reasons to avoid XFX :(

I do hope you sort out this mess. If I was the reseller, I would not want this going all over the internet or thier forums ;) Hint Hint.
Click to expand...

Yeh dont worry, I'm a streamer on twitch and I'm part of a streaming group in the DayZ community, This will be getting passed along.

It comes in threes though, Thursday, sons trampoline wrecked in winds, Friday, scammed scam me, and today, cat has been missing for 4 days. right before xmas ;)
 
Well, after speaking with the girlfriend and I should be buying a "EVGA 780 TI superclocked" soon. We are gonna forget about scam, get the refund and just start again. This time using OCuk. check it off as a bad experience and never use them again.
 
Well, Sent an email to the company "cough" scam. Who is dealing with this to send me the referb 7950. Just waiting for a reply. Although I'm going to give it till monday then I will ring them.

Tonight at 6'o clock I ordered the "EVGA 780TI superclocked" from OCuk, Thank you Louise ;) girlfriends and xmas go well together.

So as Nelly pointed out, dont cheap out. I wont be in the future.
 
Its a costly wake up call. I just will never use them again and if anyone asks for advise for PC parts while I stream. I certainly wont point them to scam and will actually advise them to stay clear. lessons learnt
 
This is the reply I got on a certain forum when i posted the whole tale from a friends advise.I'm happy, I now own a "EVGA 780ti SC" bought from OCuk, And my last order with this other company seems to of been resolved. Fingers crossed


DigitalPrime,

Having checked the details concerning this query I can see that the card you returned has now been made end of life, under the Sales of goods act you are entitled to a repair or replacement, unfortunately in this situation we no longer stock the specific card that you had purchased nor is a repair possible.

As such a refund was calculated taking into account benefit of use, as the card has less than 3 months warranty remaining the refund amount offer would reflect this.

As advised to you over the telephone we have raised a query with XFX to see if they can provide an alternative card or higher credit amount.

However, as it turns out this morning we have managed to obtain limited stock for the 3GB XFX Radeon HD 7970 GHz DD Edition (Ghost Thermal & Hydrocell, 6000MHz GDDR5, 28nm,GPU 1050MHz, 2048 Cores) graphics card which will be offered to you by email, please also be aware that although the 280 series cards may share the same architecture as the 7970 card, there are subtle differences which AMD consider sufficient enough to brand the card as a new model.

Kind regards
 
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I certainly am chuffed, I'll try and flog it, Then put it towards a CPU and board. Its just a shame I had to moan about it on their open forum to get the result. I shudder at the thought of how many people have fallen to this issue.
 
Marine-RX179 said:
I wouldn't celebrating just yet, untill actually received and saw the card is new.

I am concern about the part they said "as it turns out this morning we have managed to obtain limited stock for the 3GB XFX Radeon HD 7970 GHz DD Edition"...fingerscross it's not a faulty return from another customer, and scam is playing magical hats...
Click to expand...

Now you have me worried again :eek:
 
Well, It turns out they did send me a brand new card, The hydro cell DD edition. Sealed.

I'm still angry it took a forum post to get this sorted though. But at the end of the day I have something to sell to go towards a new CPU and board.
 
Marine-RX179 said:
I keep seeing people saying they manage to ditch their used 7950 for crazy price up to £300 on auction site. Considering your 7950 is brand new and sealed, make sure you mention "CRYPTO-CURRENCY MINING" and you should be able to get good money for this ;)

Anyway, really glad that you got a new card instead of someone else's return.
Click to expand...

They sent me a 7970
 
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