Need some help please? New PC build won't POST/BOOT

streetbackguy · 26 Oct 2020 at 21:01

So I have bought many components from OC and I'm pretty happy with them. However, once I got all the ones I needed to build a new PC, I build it and go to boot it up, and it won't POST at all.

My colleague who builds computers came round to troubleshoot and he seems to think the CPU socket pins on the Motherboard (Asus ROG Maximus XI Hero) might be bent, as the GPU (RTX 2070 SUPER) and RAM (Corsair Vengeance DDR4) work just as they should. But despite those components working, the PC still will not POST at all.

I am also trying to use the Intel Core i9-9900K CPU, so if the pins aren't bent, then I may just have a dead CPU. I just want to see what the problem is so I can enjoy my new and upgraded PC.

Is anyone here able to help me and see if the pins are bent? I couldn't tell after looking closely and it's hard to see if any are on the pictures I took. (I took these with my work iPhone to try and get decent enough quality).

Any help would be greatly appreciated!

streetbackguy · 26 Oct 2020 at 21:37

I've removed one stick of RAM, tried powering on with no RAM and tried the RAM in different configurations but nothing.

I am not sure how to do the CMOS battery, I know the motherboard has a CMOS button on the IO plate, does that reset the CMOS at all?

streetbackguy · 26 Oct 2020 at 21:42

Ah okay, it's getting late now so I can try this tomorrow. What's the best way of removing it, I'm always very nervous when handling such items?

streetbackguy · 26 Oct 2020 at 21:46

Brilliant thank you. I'll give it a shot before work and see if that does the trick.

Also a non-related query: Is it best to have an M.2 SSD installed before a HDD with Windows installed on it, or is it best to leave that out until everything get's resolved and is operational?

streetbackguy · 26 Oct 2020 at 21:48

mickyflinn said:
In your first picture top right corner row 2 and 3 from the top there seems to be pins that are msi allighned. Check your picture or socket again

Oh yes I see that. I'll definitely be checking the socket again now. Is there anyway to fix this or am I kinda stuffed due to those pins?

streetbackguy · 26 Oct 2020 at 22:00

Thank you guys, I will see what I can do about this now as I don't want an unusable build at this point! Hopefully once the pins are put back then it will POST/BOOT. I shall keep you posted.

streetbackguy · 27 Oct 2020 at 14:11

geekyadz said:
Assuming you are putting Windows onto the SSD, I would leave the HDD out until Windows is installed and run first time setup.

But that's me.

Realistically, it makes no difference. However I do it so that I know that I am installing Windows onto the correct drive.

I was thinking of doing that and then cloning my original C: drive from the HDD to the SSD. Does that make sense or would it mess anything up?

streetbackguy · 27 Oct 2020 at 14:15

mickyflinn said:
Have you fixed the cpu pins on the motherboard ?

I'm on a 5 minute break from work at the moment, so not yet. I will be attempting to at roughly 5pm once I finish.

streetbackguy · 27 Oct 2020 at 17:52

mickyflinn said:
Have you fixed the cpu pins on the motherboard ?

Unfortunately I haven't been able to as I don't have an easy way to see which pins specifically are bent to try and rectify. I've bitten the bullet unfortunately and asked for help from a local repair shop to see if they can help with this.

streetbackguy · 27 Oct 2020 at 18:29

mickyflinn said:
Theese things happen unfortunately hope they sort it for you and don't charge to much.

I'm hoping so! And if they can't help then guess I got to get a replacement motherboard which would suck.

streetbackguy · 16 Nov 2020 at 22:47

So I ended up trying to bend the pins back with a needle but I still get either the 00 or CC error Q-Code, and now because of lockdown I can't take my PC to a repair shop to have a look at it.

I think I might have to bite the bullet and get a replacement motherboard, but looks like ROG Maximus Hero XI is End of Life now which sucks.