Need troubleshooting help - pc sometimes boots

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14 Apr 2019
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PC boots sometimes, often doesn't boot and fans spin at full speed - can't find issue or fix

Hi, posting for a friend here. I've been messaging him trying to figure out the issue. the issue is that the PC only boots up when it is in the mood to. most boot attempts result in the fans spinning at max speed as they tend to at the start, but staying at max speed and not going into POST and booting up properly. He usually just spam boots it many times until eventually it boots up properly, and when it does boot up properly it works without issues.

he has a gigabyte motherboard ga-p61-usb3-b3, a 470 watt psu, 2 x 4gb ddr3 ram, HD 5670, i3 2xxx dual core cpu
mobo only has 1 pci express slot that supports his gpu, no integrated gpu output
link to pic of mobo:
https://i.imgur.com/0Zseyit.jpg

So far he's tried:

-booting without GPU (fans do not spin at full speed, so we thought the GPU was the problem, however, he doesn't hear the usual beeps he hears when pc boots up normally and he tried hearing for sound for Windows startup, couldn't hear any. he does not have another display port so a GPU is required to see anything since there are no integrated graphics)
-booting with another weaker GPU with lower power draw (no signal, tried different cables and different outputs. fans do not spin at full speed, which could be indication that it boots but the no signal part, and no startup beeps/sounds is strange)
-booting with peripherals removed (mouse, keyboard, usbs)
-booting with different ram sticks, also from other computers, with single sticks tested in each slot
-cleared cmos to reset bios
-replaced cmos/motherboard battery
-ensured every cable was plugged correctly and firmly, re-seated GPU
-tried to open up main BIOS chip to inspect pins/connection, but could not. gigabyte motherboards apparently solder their bios chips, and have 2 bios chips, a main one and a backup one with default settings. we tried to force it to boot with backup bios chip with 3 different methods., such as holding down the power/reset button at same time for 10 seconds. after removing the gpu to stop the fans spinning, we did this and it restarted, which may indicate that the backup bios chip was used, but it still doesnt boot properly after GPU is put back in.

the only way we managed to stop the fans from spinning at max speed was by removing the gpu/replacing the gpu. but there is still no sign of it booting/cant check with 2nd gpu because it doesnt output anything. so this is confusing. could very well be a GPU problem, but the other GPU definitely works as it was taken out of a working system, so why no display? and when the pc does decide to boot properly, the GPU works fine for gaming.

what we found weird was:
-pc was working without issues with the previous owner for many years, until suddenly it started having booting issues with the fan spinning at full speed constantly, not going to POST, which my friend is now experiencing. it did sometimes boot properly after many attempts, but when it did boot it ran without issues or crashes
-when it boots, works fine without crashes or issues so it doesnt seem to be a RAM or CPU issue, or even GPU issue although we're not ruling out the GPU just yet as fans do not spin at full speed without the gpu/with another gpu that gives no output
-he checked all cables, ram, to ensure it wasn't just a matter of loose components

any pointers?
 
Complete spec list (PSU brand/model)?

Only scan read as in M&S :/ so if i duplicate, well...

Has the motherboard battery ever been replaced? If not i would get him to buy a CR2032 battery and swap it out.

The above will also clear the CMOS - tell him to unplug the PSU, and deplete all residual power from the system by pressing the case power button. Take out the battery and leave out for 10 minutes. Place in new battery, plug in and if it boots to BIOS, load optimised defaults then set required settings, F10.

Has anything been added? If so try updating the BIOS.

But the PSU will be a strong contender...
 
the battery has been replaced with a working battery from another system, it didn't make a difference and the same issue was occurring. the cmos reset was already done also with the battery removed, it didn't make a difference. nothing new has been added to the system. i'm not sure how the bios could be updated/flashed if it can't reach the bios.

he notes that the pc has been launching less and less lately, and it seems to be getting worse.



PSU:
Ge-e470a-c4
specs of PSU:
Dual +12V rails
2rails +12V design, capable of supplying high power output.
470 watts

mobo: ga-p61-usb3-b3
CPU Socket LGA 1155/Socket H2
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Graphics Card Interface PCIe v2.x
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CPU Compatible Make Intel
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SLI Support 1 graphics cards
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CPU Chipset H61
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Crossfire Support 1 graphics cards
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Form Factor ATX
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Onboard GPU no
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Max RAM 16 GB DDR3
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PCI Slots
  • 2 x PCIe x1 v2.0
  • 1 x PCIe x16 v2.0
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RAM Slots 2 x DDR3
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SATA 1.0 0
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Memory Channels 2
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SATA 2.0 4
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Compatible RAM Speeds
  • DDR3 800 MHz
  • DDR3 1066 MHz
  • DDR3 1333 MHz
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SATA 3.0 0
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USB 2.0 Internal Slots 2
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RAID Support yes
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USB 2.0 Rear 4
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Internal I/O
  • 1 x 24 pin power connector
  • 1 x 4 pin power connector
  • 4 x fan header
  • 1 x S/PDIF connector
  • TPM Chip
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USB 3.0 Rear 2
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Back Panel I/O
  • 1 x Serial Port
  • 1 x parallel port
  • Line In Connector
  • Line Out Connector
  • Mic In connector
  • 7.1 Surround Sound
  • Audio Input Output
  • PS/2 keyboard connector
  • PS/2 mouse connector

CPU: i3 2100


Memory Specifications
  • Max Memory Size (dependent on memory type)32 GB
  • Memory TypesDDR3 1066/1333
  • Max # of Memory Channels2
  • Max Memory Bandwidth21 GB/s
Processor Graphics
  • Processor Graphics ‡Intel® HD Graphics 2000
  • Graphics Base Frequency850 MHz
  • Graphics Max Dynamic Frequency1.10 GHz
  • Intel® Quick Sync VideoYes
  • Intel® InTru™ 3D TechnologyYes
  • Intel® Flexible Display Interface (Intel® FDI)Yes
  • Intel® Clear Video HD TechnologyYes
  • # of Displays Supported ‡2
  • Device ID0x102
Expansion Options
  • PCI Express Revision2.0
  • Max # of PCI Express Lanes16
Package Specifications
  • Sockets SupportedFCLGA1155
  • Max CPU Configuration1
  • TCASE69.1°C
  • Package Size37.5mm x 37.5mm
  • Low Halogen Options AvailableYes
Advanced Technologies
  • Intel® Turbo Boost Technology ‡No
  • Intel® vPro™ Platform Eligibility ‡No
  • Intel® Hyper-Threading Technology ‡Yes
  • Intel® Virtualization Technology (VT-x) ‡Yes
  • Intel® Virtualization Technology for Directed I/O (VT-d) ‡No
  • Intel® VT-x with Extended Page Tables (EPT) ‡Yes
  • Intel® 64 ‡Yes
  • Instruction Set64-bit
  • Instruction Set ExtensionsIntel® SSE4.1, Intel® SSE4.2, Intel® AVX
  • Idle StatesYes
  • Enhanced Intel SpeedStep® TechnologyYes
  • Thermal Monitoring TechnologiesYes
  • Intel® Fast Memory AccessYes
  • Intel® Flex Memory AccessYes
  • Intel® Identity Protection Technology ‡Yes
Security & Reliability
  • Intel® AES New InstructionsNo
  • Intel® Trusted Execution Technology ‡No
  • Execute Disable Bit ‡Yes
 
Last edited:
the battery has been replaced with a working battery from another system, it didn't make a difference and the same issue was occurring. the cmos reset was already done also with the battery removed, it didn't make a difference. nothing new has been added to the system. i'm not sure how the bios could be updated/flashed if it can't reach the bios.
Yes, just noticed that while rereading while my wife tries on another dress.

PSU brand/model? Has this been swapped out for testing purposes?

*God I hate swipe texting mixed with predictive text.
 
here are the PSU specs:
  • Model
    GE-E470A-C4
  • Dimension
    86 x 140 x 150mm
  • Connectors
    (20+4)-pin Motherboard Connector 1
    4-pin +12V CPU Connector 1
    (6+2)-pin PCI-E 2.0 Connector 1
    SATA Connectors 4
    4-pin Peripheral Connectors 4
    4-pin Floppy Connector 1
  • Weight
    1.3 kg
  • Info
    AC INPUT 200-240Vac 3.5A
    FREQUENCY 50Hz
    PFC TYPE Active PFC
    DC OUTPUT +3.3V +5V +12V1 +12V2 -12V +5Vsb
    OUTPUT CURRENT 24A 23A 17A 15A 0.5A 2.5A
    120W 32A
    Max Combined Wattage 400W(Peak 470W)
  • Certifications
    SLI
  • Safety Approval
    TUV, CB, CE, CCC, C-Tick

it has not been swapped out, i've advised him to do so.
 
@EsaT, will be pleased as it has Japanese caps.

Will, reread when I get back (we're moving on :/) - but would be good if he's able to test another PSU.
 
Both PSU and motherboard are Gigabyte so @GIGA-Man may have some useful input. However, my suspicions lie with the case. Maybe there is a short somewhere - an insect having died in the wrong place or something - or maybe the power switch has become dodgy. So try taking everything out of the case and seeing if it works fine.
 
@EsaT, will be pleased as it has Japanese caps.
Nope, I'm not pleased with marketing scamming.
It's secondary capacitors which are more critical.
And I bet they're genuine China garbage.

Suspect also primary cap is some 85C rated lowest end model.
Because total lack of data about efficiency and selling with some arbitrary peak power makes whole thing stink marketing BS.
https://www.gigabyte.com/Power-Supply/GE-E470A-C4#kf


And cold boot problems fit perfectly to bad capacitors.
Would recommend getting new PSU without second thought.
Bitfenix Formula 450W would be about light year distance better.
 
It does sound like it could be the PSU at fault or as @Quartz suggested a short.. Try seeing if you can get the system to boot out side the case and if not swap the PSU. I would assume that it's no longer in warranty otherwise I would get it picked up and repaired for you.
 
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