Neighbour just got Internet scammed

BunnyKillBot · 17 Apr 2015 at 17:53

Oh dear, neighbour who I support just called me in a panic because some Indian dude 'from talktalk was in a remote session logged into their bank and moving money. I ran over to instantly pull the router. Scam was they were refunding them £200, accidentally transfered £2000 so they needed to transfer the money back.

They got him to install some session software and type in cmd prompts, so that's a full reinstall for me, yay. Other than recording and reporting obvious information, is there anything else I should be advising them?

Derek W · 17 Apr 2015 at 17:59

BunnyKillBot said:
Oh dear, neighbour who I support just called me in a panic because some Indian dude 'from talktalk was in a remote session logged into their bank and moving money. I ran over to instantly pull the router. Scam was they were refunding them £200, accidentally transfered £2000 so they needed to transfer the money back.

They got him to install some session software and type in cmd prompts, so that's a full reinstall for me, yay. Other than recording and reporting obvious information, is there anything else I should be advising them?

Just confiscate their PC stating 'It's for the best'

Malevolence · 17 Apr 2015 at 18:04

First thing I'd do is have them sit on your computer and change the login details for their bank account.

Unicorn · 17 Apr 2015 at 18:09

Malevolence said:
First thing I'd do is have them sit on your computer and change the login details for their bank account.

this

me227 · 17 Apr 2015 at 18:21

BunnyKillBot said:
Scam was they were refunding them £200, accidentally transfered £2000 so they needed to transfer the money back.

They transferred £2000 to him in a remote session? Could've pulled the router at the right time and have been quids in!

Destination · 17 Apr 2015 at 18:24

I doubt they actually moved anything.
May have simply claimed to do so.
I assume the bank have been phoned? So any money can be blocked or stopped.

Dav4 · 17 Apr 2015 at 18:42

Are they old? Can't believe people still fall for this crap in 2015! I don't even answer my home phone anymore as 99% of calls are all scamming call centres thanks to companies selling are bloomin details :mad:

Zenduri · 17 Apr 2015 at 18:42

BunnyKillBot said:
Oh dear, neighbour who I support just called me in a panic because some Indian dude 'from talktalk was in a remote session logged into their bank and moving money. I ran over to instantly pull the router. Scam was they were refunding them £200, accidentally transfered £2000 so they needed to transfer the money back.

They got him to install some session software and type in cmd prompts, so that's a full reinstall for me, yay. Other than recording and reporting obvious information, is there anything else I should be advising them?

Im assuming you neighbour is elderly?

Scum that do this but regardless of age of the neighbour surely common sense kicks in that thid doesnt sound legit

Gaverick · 17 Apr 2015 at 18:45

My gran nearly fell for this a year ago. Luckily stalled them and rang me before they managed to install the remote software (the file had been downloaded). I told her to switch off the router and unplug the phone lol.

She has now been educated and if they ring up now she gives them a piece of her mind!

Scum of the earth, preying on the vulnerable. I wonder if these same people would mug an OAP on the streets.

Puppetmaster · 17 Apr 2015 at 18:48

Had this with a customer at work. Found nothing on the laptop that had been installed. I suspect they were manipulating the screen so it looked like she had been sent money. Her bank confirmed nothing had changed. I would suggest to just change passwords & login details for everything.

Steve2000 · 17 Apr 2015 at 19:09

This actually happened while I was round my IT-illiterate neighbours' house sorting something for him and the phone went. He said "hang on my PC guy is actually here I'll just put you on". He'd have fell for it otherwise.

TypeRich · 17 Apr 2015 at 22:15

Don't you need those security calculators these days?

Even if someone was in my bank, they'd still need my card to get the correct passkey to send any money.

Tefal · 17 Apr 2015 at 22:18

i do think it would be a fantastic policy if a party said "India no more aid for you till you sort this **** out"

Destination · 17 Apr 2015 at 23:18

Well didn't ine BBC investigation say they worked on entire floors of callcentres attached or on a separate floor in large buildings from legitimate call centres?
Drone strike, one target, two effects, no more spam/stalking/stealing calls, and secondly UK job creation as callcentres just got repositioned.

Monkeynut · 17 Apr 2015 at 23:22

I'm in my 20's and NEVER get these calls even though I'm on the edited register and not on ex directory? It always seemsnto be old people that get them.

theone8181 · 18 Apr 2015 at 08:13

Monkeynut said:
I'm in my 20's and NEVER get these calls even though I'm on the edited register and not on ex directory? It always seemsnto be old people that get them.

Probably most likely to fall for it?

Kuros · 18 Apr 2015 at 10:42

Most old people are more likely to be around during the normal working hours of the day? I know most of the spam calls I get to my landline are between 9-5 when I'm at work.

Dickyb0b · 18 Apr 2015 at 12:59

talktalk are getting worst by the miniute, they now phone you and demand you pay if your coming up to your usage limit...

D.P. · 18 Apr 2015 at 13:07

Malevolence said:
First thing I'd do is have them sit on your computer and change the login details for their bank account.

Contact the bank ASAP and get them to lock all accounts and credit cards for foreign transactions, transfers and any payment more than £30. You may also be be to get them to increase the security level which makes their security systems more sensitive to potentially fraudulent activities but will give you more false positives.

The usual plot involves getting the victim to confirm name and adress at the start, some long spiel, then requiring a credit card for payment of a fine etc.

D.P. · 18 Apr 2015 at 13:10

In the same lines, my wife got an official looking email from her banking route sting to rest her password. Was very well spoofed, I looked at the html and it was pulling style sheets, JavaScript and images from the official banks webservers but I could see a form where it just straight up asked for passwords and security questions, no encryption and sent it to some unknown IP. It probably looked very authentic with the banks banners, menus, styles etc.