Associate
- Joined
- 2 Nov 2007
- Posts
- 488
Hi,
Bit of an urgent situation unfolding here. We have 2 phone lines for our home business, one for phone/Internet and another for fax. At about 12 today we lost Internet connection, phone lines dead. Upon investigating we saw next door digging a trench, and a thick cable cut in two!
We have line rental with a third party and called them. They have logged the issue with bt openreach, but the guy said I would be lucky to get an engineeer out on Monday earliest! We need these lines up or we loose
money.
There were a load of gold looking cables severed so I don't think it's just going to be us affected. What should we do? How do we resolve this asap?
Really appreciate some advice (especially from any bt/telephone engineers)
cheers
Bit of an urgent situation unfolding here. We have 2 phone lines for our home business, one for phone/Internet and another for fax. At about 12 today we lost Internet connection, phone lines dead. Upon investigating we saw next door digging a trench, and a thick cable cut in two!
We have line rental with a third party and called them. They have logged the issue with bt openreach, but the guy said I would be lucky to get an engineeer out on Monday earliest! We need these lines up or we loose
money.
There were a load of gold looking cables severed so I don't think it's just going to be us affected. What should we do? How do we resolve this asap?
Really appreciate some advice (especially from any bt/telephone engineers)
cheers