NEST cameras and app help - location

[VincentHanna]

I'm having real trouble with my NEST cameras since I moved home, specifically the location settings

At my previous address, It used to be spot on when I left home, switching to 'Away' mode consistently as soon as I moved away from the house and subsequently recognising when I was back home.

However, since I moved house (and I have updated my home address on Google), it just always thinks I'm away all the time.

I've double checked all the settings in both the Nest app and Google home app and I can't see anything that's causing this.

Last night before bed I manually switched it back to 'home' in the app, and put my phone on charge. When I woke up this morning, it said I was away again?!

 

[Semple]

I'm having real trouble with my NEST cameras since I moved home, specifically the location settings

At my previous address, It used to be spot on when I left home, switching to 'Away' mode consistently as soon as I moved away from the house and subsequently recognising when I was back home.

However, since I moved house (and I have updated my home address on Google), it just always thinks I'm away all the time.

I've double checked all the settings in both the Nest app and Google home app and I can't see anything that's causing this.

Last night before bed I manually switched it back to 'home' in the app, and put my phone on charge. When I woke up this morning, it said I was away again?!

What does your nest app show for your phone status when it's reporting as away?

 

[VincentHanna]

In the NEST app, under Settings -> Home/Away Assist -> What decides if you're home.

This Home
Use mobile Location: Yes.

People
You (my Google profile photo): Yes
My Phone name

When I click myself, it says:

Do you want to use your phone's location for Home/Away Assist?

That is selected

Current Status
Home - Not Here (Even though I am)