Net disconnections when phone rings?!

hartgeh3 · 26 Mar 2010 at 20:33

Hi all,

I have an issue with my line, whenever I get a phone call or some picks the phone up my net connection gets booted off.

At the moment its set up like so:

Phone socket - splitter - modem
Phone socket - splitter - phone - 3 wireless phones

is this ok or something needs to be changed?

Thanks

p_r_i_m_e · 26 Mar 2010 at 21:05

sounds like time for new filters (splitters as you call them)

postmanfw · 26 Mar 2010 at 21:56

+1 for faulty splitter(s)

dandos23 · 27 Mar 2010 at 00:09

I second faulty spliters.

Edward78 · 27 Mar 2010 at 03:57

Phone socket - splitter - modem I thought the filters where only for the phones, the modem doesn't need one.

hartgeh3 · 27 Mar 2010 at 13:49

thanks guys will try another filter

Rroff · 27 Mar 2010 at 14:44

Do you have a filtered faceplate or is the splitter a filter?

You need a microfilter between any device (including telephones and the modem) and the master socket, its ok to have 1 splitter at the socket with the phone extension then plugged into this.

hartgeh3 · 27 Mar 2010 at 14:48

At the master socket I have a filter (line/adsl), adsl goes to the modem and from the line i have an extention which is then micofiltered to the phones.

Rroff · 27 Mar 2010 at 15:46

http://www.kitz.co.uk/adsl/socket.htm

Scroll down to the section about the ring wire there - it could possibly be helpful - the site has some other great information that might be of use to you as well such as http://www.kitz.co.uk/adsl/connectionprobs.htm

hartgeh3 · 27 Mar 2010 at 15:55

Thanks Rroff,

I think I am missing a double on the main socket, which would probably help by looking at the diagram on that website.

Jotunkaiser · 27 Mar 2010 at 18:13

I havent had ADSL for a while, but if its isnt a filter - sometimes that BT msging service or services like that that store msg's on the line used to cut me off. dunno if that helps.

IAmATeaf · 28 Mar 2010 at 18:26

I had a similar problem to this back in November through to around February and for me it turned out to be a dodgy face plate and dodgy connection from the street to my house.

It's worth checking to see if when you pick up your handset you can hear a lot of background noise with the modem connected, the switch the modem off and check the handset again.

hartgeh3 · 17 Apr 2010 at 22:33

Just an update guys, the problem was with Vivaciti, they had to turn down the profile on the line and it seems to be stable now. Been running for 4 days +
Thanks

Camoe · 18 Apr 2010 at 00:24

I had this problem with my sky router. But the internet would go to about 0.1mbs from its 4 meg... I went round to every phone in the house and put a microfilter on it..