Netgear range-max

[Gwyn]

Hi all
I recently set up a range max router for a friend of mine and the blue light in the middle of the router that goes round is now stuck on all the time and they have lost their connection. Does the fact that the blue light has stopped going round indicate that the router is faulty or that the phone line coming in has lost the adsl signal?

Thanks

 

[Gwyn]

I dont think will have turned it off as they ouldnt know how to get into the settings. So I guess the hardware has failed.