Netgear RMA

HACO · 4 Apr 2015 at 03:57

My NetGear R7000 router keeps giving me stupidly slow wireless signal and won't get fixed until I restart. I'm considering RMAing the router, any experience with their RMA here in the UK?

nutcase · 4 Apr 2015 at 07:17

We've RMA'd a Prosafe switch at work. Went very smoothly. They sent us a new one, and we returned the faulty one.

HACO · 4 Apr 2015 at 22:25

Thanks. I filled the online support form, they said call. I'm gonna call on Tuesday. Fingers crossed it will go smoothly.

HACO · 21 Apr 2015 at 11:53

Just called Netgear. They told me that I have to purchase a phone support plan for £59.99 and then, if after the phone support, they realized that it's a hardware fault they would refund the money and process an RMA. I told them no, they still processed the RMA and I should receive an email soon with the details.

washo · 23 Apr 2015 at 19:17

What modem do you use with this or do you use it as a WAP?

HACO · 28 Apr 2015 at 21:08

I have VirginMedia. I use the SuperHub as modem and this as router.

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An update: Netgear sent me a brand new R7000 for replacement. I don't think I'm gonna use it though. I'll sell this one and get a Linksys WRT1900.

nutcase · 29 Apr 2015 at 08:56

Don't think we were ever told to buy a phone support plan - that's rude!

Glad you're sorted though.