Netgear Router on Virgon Media

NeverWinter · 21 May 2008 at 16:55

Netgear Router on Virgin Media

A friend of mine has recently purchased a Netgear RP614 to go with their VM connection, however it keeps coming up saying that they have a static IP.

Now I was under the impression that VM only gave static IPs to businesses, is there a way to rectify this?

Thebug · 21 May 2008 at 17:17

Try going to the setup page and setting it up manually instead of using the cd.

www.routerlogin.net

NeverWinter · 21 May 2008 at 17:26

Yeah I tried that, same issue.

Also to add that i've tested the router onmy connection and it's fine.

NeverWinter · 22 May 2008 at 15:25

No ideas on this anyone?

tolien · 22 May 2008 at 18:39

Keeps coming up where?

NeverWinter · 23 May 2008 at 01:58

I tried to set it up manually originally and it didn't get anywhere so I tried the wizard and it says static IP detected.

If I then go ahead to assign the router the IP & DNS that the PC originally had it still doesn't work.

tolien · 23 May 2008 at 11:52

If it's cable, it shouldn't need any setting up - the most you'll have to do is restart the modem so it'll work with the router's MAC address.

NeverWinter · 23 May 2008 at 16:10

Yes, this is usually the case. It isn't working on my friends connection. I took it to my house and it works fine on mine, picks everything up straight away.

Virgin were very unhelpful when I called them up about it.

tolien · 23 May 2008 at 16:28

So what happens (forgetting any crappy wizard) - the router doesn't get an IP from the modem?

NeverWinter · 23 May 2008 at 23:28

Yes the router doesn't get an IP from the modem. It stays at 0.0.0.0

Daegan · 23 May 2008 at 23:50

And have you turned off the modem, and left it switched off for a minute or so before powering it back on and connecting the router?

NeverWinter · 24 May 2008 at 03:24

Yes this has all been done, and several times. I'm pretty sure something is wrong at VM's end and they will not accept it.

Duke · 24 May 2008 at 08:28

Can you try another router to be sure?

NeverWinter · 25 May 2008 at 09:11

I can try one, and I know the router works cause i've tested it. But i'll double check.

Gavin · 25 May 2008 at 09:21

if it works with just the modem then it should work with both...

Peace · 26 May 2008 at 20:19

I have the same router on my cable connection and i had to use a crossover cable to the modem to get it working.
make sure you leave all the settings under "Basic Settings" as get from ISP and set the "Require A login" to no.
Then reboot the modem and it should pickup the addresses.

Peace