Netgear powerline XE103 product recall
Just got this from Netgear guys thought I would share as one of my XE103s has burnt out in the past.
SAFETY RECALL NOTICE
NETGEAR, Inc., 4500 Great America Parkway, Santa Clara, CA 95054
January 4, 2008
Dear NETGEAR Consumer:
Our records indicate that you submitted product registration
information for a NETGEAR model XE103 85 MBPS POWERLINE NETWORK ADAPTER made for
Europe and other countries using 220-240 volt power sources and sold
individually or in a bundled kit. NETGEAR has recently been made aware of
a condition where there is a potential for a semiconductor integrated
circuit within the named product to malfunction in 220-240 volt
environments, causing the product to fail and potentially overheat. To ensure
your safety and satisfaction, NETGEAR has issued a product recall for
this product. Products sold in North America or other countries using
100-120 volt power sources are not affected.
We want to reassure you that there have been no reports of any personal
injury based on the condition, and this recall is being implemented to
prevent any such injury. NETGEAR respectfully requests that you
immediately stop all use of the recalled product, unplug it from the
electrical outlet, and contact NETGEAR to obtain information as to how to
return the device to NETGEAR and obtain a replacement product.
You may obtain detailed information on the recall and request a
replacement product from NETGEAR in one of two ways:
o Call your local toll-free NETGEAR customer service office
( http://kbserver.netgear.com/kb_web_files/n101460.asp)
o Register details via the Internet at
http://my.netgear.com/myNETGEAR/checkxe103.asp
The XE103 units subject to the recall include serial numbers
1K2XXXXXXXXXX, 1K3XXXXXXXXXX and 1K4XXXXXXXXXX, where “X†is a letter or
digit. All serial numbers are 13 characters in length. The serial number
for each unit can be found on a label just beneath the electrical
prongs. In addition, if you have purchased a XE103-100NAS or XE103-100NAR
product and are operating it in Europe or other countries using 220-240
volt power sources, please call your local toll-free NETGEAR customer
service office (see link above for contact information).
Thank you for allowing us this opportunity to assist you.
Sincerely,
NETGEAR, Inc.
Just got this from Netgear guys thought I would share as one of my XE103s has burnt out in the past.
SAFETY RECALL NOTICE
NETGEAR, Inc., 4500 Great America Parkway, Santa Clara, CA 95054
January 4, 2008
Dear NETGEAR Consumer:
Our records indicate that you submitted product registration
information for a NETGEAR model XE103 85 MBPS POWERLINE NETWORK ADAPTER made for
Europe and other countries using 220-240 volt power sources and sold
individually or in a bundled kit. NETGEAR has recently been made aware of
a condition where there is a potential for a semiconductor integrated
circuit within the named product to malfunction in 220-240 volt
environments, causing the product to fail and potentially overheat. To ensure
your safety and satisfaction, NETGEAR has issued a product recall for
this product. Products sold in North America or other countries using
100-120 volt power sources are not affected.
We want to reassure you that there have been no reports of any personal
injury based on the condition, and this recall is being implemented to
prevent any such injury. NETGEAR respectfully requests that you
immediately stop all use of the recalled product, unplug it from the
electrical outlet, and contact NETGEAR to obtain information as to how to
return the device to NETGEAR and obtain a replacement product.
You may obtain detailed information on the recall and request a
replacement product from NETGEAR in one of two ways:
o Call your local toll-free NETGEAR customer service office
( http://kbserver.netgear.com/kb_web_files/n101460.asp)
o Register details via the Internet at
http://my.netgear.com/myNETGEAR/checkxe103.asp
The XE103 units subject to the recall include serial numbers
1K2XXXXXXXXXX, 1K3XXXXXXXXXX and 1K4XXXXXXXXXX, where “X†is a letter or
digit. All serial numbers are 13 characters in length. The serial number
for each unit can be found on a label just beneath the electrical
prongs. In addition, if you have purchased a XE103-100NAS or XE103-100NAR
product and are operating it in Europe or other countries using 220-240
volt power sources, please call your local toll-free NETGEAR customer
service office (see link above for contact information).
Thank you for allowing us this opportunity to assist you.
Sincerely,
NETGEAR, Inc.
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