netmahal Removal?

ssmacc · 8 Sep 2014 at 16:43

Hello,

A friend has managed to acquire the "netmahal" virus, I've had a quick go at removing it and have failed! It's Windows 8.1 and the virus stops the "Change PC Settings" screen appearing (I was going to do a system refresh as there is lots of crap and a refresh would be a good idea).
I also can't re-boot in safe mode...same problem as above!

Can anyone help me (please!) the guides i have found ask to boot into safe mode...

Thanks,

UnworthyBean · 8 Sep 2014 at 18:53

I'd say give Malwarebytes and ADWcleaner a go, see if they're any help.

FerretBoy · 8 Sep 2014 at 20:11

Most viruses can be beaten by starting windows, press reset before it starts completely. It will then ask you if you like to restore.

ssmacc · 9 Sep 2014 at 16:05

FerretBoy said:
Most viruses can be beaten by starting windows, press reset before it starts completely. It will then ask you if you like to restore.

I didn't know that...will try it when I get to my mates
(think a re-fresh will be a good idea...)

Thanks All

ssmacc · 10 Sep 2014 at 14:21

Neither worked, I did a clean install...

Thanks,

bignev72 · 12 Sep 2014 at 11:12

For future reference a combination of Malwarebytes and Combofix.exe fix the majority of things.

If neither of those two work then a clean install is the normal next step. You can try a system restore before but this rarely works. Always worth a go though before giving in and clean installing.