Network Problems

[MeAnBoY]

Hi guys,

Posted a thread a while back saying I had problems with a mates network and after changing ISP from Virgin to BT he is still having the same issues.

Basically when one person is streaming on iPlayer/Youtube or whatever the other cannot use the internet at all! As you can imagine this is a massively annoying issue! I've tried swapping out the Netgear to the Homehub which provided no results, swapped all the microfilters and still no luck?

The weird thing is sometimes everything works fine and you can have two HD Youtube movies streaming at the same time with no isses


Heres the stats from the router:

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 171939 224163 0 25048 229373 00:19:16
LAN 100M/Full 0 0 0 0 0 00:19:20
WLAN 11M/54M 222088 173404 0 225397 24768 00:19:37


ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 32.5 db 16.0 db
Noise Margin 5.0 db 20 db

And speedtest:



In the last hour the pings have been varying wildly and mostly sat at 150-200ms.

Can anyone spot any obvious answers? This is doing my swede in!

 

[KIA]

Mmm, ISP or exchange congestion?

I would say that switching from Virgin to BT wasn't a good move as BT is just as bad when it comes to traffic management etc.

Check exchange status: http://usertools.plus.net/exchanges/

Is it possible for your friend to get out of the BT contract and migrate to a decent ISP?

 

[MeAnBoY]

Mmm, ISP or exchange congestion?

I would say that switching from Virgin to BT wasn't a good move as BT is just as bad when it comes to traffic management etc.

Check exchange status: http://usertools.plus.net/exchanges/

Is it possible for your friend to get out of the BT contract and migrate to a decent ISP?

Well I was going to suggest traffic shaping but he works funny hours and is mostly online between 11pm-3am so it can't be that!

As for isp we are both with BT and on the same exchange (he's much closer to if too)

 

[ecksmen]

Hi guys,

I'd start by looking at your upload.

1) something else is using upload (ie infected machine)
2) congestion (I've never seen upload congestion, but YMMV)
3) QoS in correctly set.

 

[MeAnBoY]

I'd start by looking at your upload.

1) something else is using upload (ie infected machine)
2) congestion (I've never seen upload congestion, but YMMV)
3) QoS in correctly set.

Yeah I did notice the upload was very slow. It's under half of mine and I'm on a slower connection. Will get him to do a bunch of virus scans also.

What is QoS?