Hi All,
I work as a "Technical helpdesk engineer" and found myself in a bit of a slump learning wise and struggling with deciding where to start looking. I know there's loads of stuff out there I don't know but I don't know why direction to start looking in.
Are any of you aware of any useful resource material or online courses of books for overall computing knowledge (not basic this is a router, this is a network cable thing) instead of specific vendor products. I know of all the various qualifcations by Comptia, Cisco, Microsoft and then vendor specific ones but they're generally hardware specific and not overall knowledge.
For example it's great you've explained to me that this device allows 50 VLAN's and you can set options like layer 2 bridged mode, it does DPI SSL but what are the concepts of these things, how do they work, why are they used.
I'm sure there's much more out there but this is just quick things that I cold think of on the spot, stuff like the following for example NAT (explaining double nat, resilient lines etc), voip trunks and voip protocols/how it works, hyper v, VLAN, IIS, Powershell, how synchronisation is setup between servers/pc and when/why it's used, VMWARE/Citrix/VMSphere, ITIL.
Does this sort of knowledge just come from going through the learning material and acquiring the qualifications for Hyper V, MCSA, MCSE, CCNA, A+, network+ etc and I'm looking at a step that simply doesn't exist?
FYI, I've been working on a helpdesk for 18+ months covering first/ possibly second line support for companies using a whole array of software/hardware which is all predominately network based support but also covers desktop support. I'm looking at trying to get up to that next level.
The kind of things I may do in a day in my current role:
general AD/exchange administration, create/modify login scripts, troubleshoot networking speed issues, installation of new software (sage, troy, PBX, anything network based essentially)/ general sharing/security based permissions on server, administration of VDI, some basic VOIP support, VPN setup on a client (not server based), DHCP scope changing/reservations, port forwarding via firewall/router/PC. Management of DNS/MX records etc. The list is huge and I could be here all day.
Any suggestions about which course would be best to start looking at. Personally comptia a+ doesn't seem worthwhile at all as desktop support is extremely simple at this point and I rarely ever have an issue with supporting a user on their desktop/generic network devices such as printers.
Any help would be GREATLY appreciated, thanks in advance
I work as a "Technical helpdesk engineer" and found myself in a bit of a slump learning wise and struggling with deciding where to start looking. I know there's loads of stuff out there I don't know but I don't know why direction to start looking in.
Are any of you aware of any useful resource material or online courses of books for overall computing knowledge (not basic this is a router, this is a network cable thing) instead of specific vendor products. I know of all the various qualifcations by Comptia, Cisco, Microsoft and then vendor specific ones but they're generally hardware specific and not overall knowledge.
For example it's great you've explained to me that this device allows 50 VLAN's and you can set options like layer 2 bridged mode, it does DPI SSL but what are the concepts of these things, how do they work, why are they used.
I'm sure there's much more out there but this is just quick things that I cold think of on the spot, stuff like the following for example NAT (explaining double nat, resilient lines etc), voip trunks and voip protocols/how it works, hyper v, VLAN, IIS, Powershell, how synchronisation is setup between servers/pc and when/why it's used, VMWARE/Citrix/VMSphere, ITIL.
Does this sort of knowledge just come from going through the learning material and acquiring the qualifications for Hyper V, MCSA, MCSE, CCNA, A+, network+ etc and I'm looking at a step that simply doesn't exist?
FYI, I've been working on a helpdesk for 18+ months covering first/ possibly second line support for companies using a whole array of software/hardware which is all predominately network based support but also covers desktop support. I'm looking at trying to get up to that next level.
The kind of things I may do in a day in my current role:
general AD/exchange administration, create/modify login scripts, troubleshoot networking speed issues, installation of new software (sage, troy, PBX, anything network based essentially)/ general sharing/security based permissions on server, administration of VDI, some basic VOIP support, VPN setup on a client (not server based), DHCP scope changing/reservations, port forwarding via firewall/router/PC. Management of DNS/MX records etc. The list is huge and I could be here all day.
Any suggestions about which course would be best to start looking at. Personally comptia a+ doesn't seem worthwhile at all as desktop support is extremely simple at this point and I rarely ever have an issue with supporting a user on their desktop/generic network devices such as printers.
Any help would be GREATLY appreciated, thanks in advance